Payroll Support Specialist

Key Responsibilities

• Respond to employee payroll and timekeeping inquiries via phone and email
• Aid with questions related to PTO balances, holiday pay, time entry corrections, and system access
• Research and resolve payroll and timekeeping issues using multiple internal systems
• Create and escalate cases for complex matters, including leave administration and policy-related inquiries
• Provide timely, professional support to employees across multiple departments
• Maintain accurate documentation of employee requests and resolutions

Qualifications

• Previous payroll, timekeeping, HR support, or related experience preferred
• Customer service, call center, help desk, or employee support experience
• Strong technical aptitude with the ability to navigate multiple systems simultaneously
• Experience with case management platforms, HR systems, or knowledge management tools is a plus
• Excellent written and verbal communication skills
• Strong attention to detail and problem-solving abilities