Payroll Support Specialist

Our client is a financial technology software company specializing in payroll and HR solutions for the construction industry. They address challenges related to certified payroll and fringe benefit management by providing innovative financial technology and tailored software services. The company maintains an in-house development team and has demonstrated steady growth while emphasizing customer service and workplace quality.

About the Role

The Payroll Support Specialist manages a dedicated portfolio of clients by accurately supporting payroll processing and resolving payroll-related issues. As a primary point of contact, this role provides technical guidance, addresses client questions, and helps ensure payroll operations run smoothly and accurately. The position contributes directly to client satisfaction and successful payroll delivery.

Responsibilities

• Communicate with clients by phone and web to identify and resolve payroll challenges.
• Provide technical support and guidance related to payroll processing procedures.
• Manage the integration of client payroll submissions into the payroll software.
• Serve as the first point of contact for employer and employee payroll questions.
• Manage multiple client payroll cycles simultaneously while maintaining accuracy and meeting deadlines.
• Maintain strong client relationships through responsive, professional, and solutions-oriented support.

Requirements

• Minimum of 3 years of experience in payroll processing or payroll support.
• Hands-on experience with SaaS payroll software such as ADP, Paycor, Paylocity, or similar platforms.
• Strong customer service skills and genuine interest in helping clients resolve issues.
• Ability to manage multiple client payroll cycles simultaneously with strong attention to detail.

Preferred Qualifications

• Experience in the construction industry.
• Exposure to certified payroll or prevailing wage requirements.
• Experience with PEO or ASO models.

Pay

Annual salary range of $50,000–$65,000, depending on experience and qualifications.

Benefits

• Health, dental, vision, life, and disability insurance with employer contributions toward medical and ancillary coverage.
• HSA and FSA options.
• 401(k) plan with a 6% employer match, eligible after 60 days.
• 15 days of paid time off annually during years 1–4, increasing to 20 days beginning in year 5.