Payroll Support Specialist

About the Role

ADP is hiring a Payroll Support Specialist to join its Professional Employer Organization (PEO) solution, where clients outsource Human Resources functions. In this role, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. As the primary client liaison for all employer-level concerns, you will provide first-level support predominately over the phone for several complex functional areas. You will act as a trusted payroll advisor and client service professional by providing timely and accurate advice around payroll compliance and delivering payroll solutions that positively impact the client's business and create client retention and growth.

Responsibilities

• Be a trusted advisor and problem solver by using your expertise to help clients solve time-sensitive issues, taking a broad perspective to identify solutions and resolve issues, and proactively seeking answers and positive outcomes.
• Build relationships with clients using phone, email, and/or chat, striving to exceed client expectations in every interaction while upholding ADP's core value of "Integrity is Everything."
• Provide assistance to other associates and maintain open communication with peers and internal partners.
• Educate clients and provide recommendations by leveraging ADP product and services knowledge to help clients understand the value of products, and turn client input into recommendations for leadership on best practices and solutions training.
• Organize and adhere to a daily schedule to handle a high volume of inbound calls, with daily phone time potentially increasing during peak seasons such as year-end.
• Closely monitor, evaluate, and at times prevent or redirect client actions to ensure PEO clients remain compliant with Federal, State, and Local employment and tax laws.

Qualifications

• 0-1 year of client and/or service experience.
• Ability to work overtime hours during peak seasons.
• A college degree is not required; acceptable experience includes the experience noted above or military experience.

Preferred Qualifications

• Certifications including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Matched Retirement Savings.
• Wellness Program.
• Short- and Long-Term Disability.
• Charitable Contribution Match.
• Holidays, Personal Days & Vacation.
• Paid Volunteer Time Off.

Pay

USD $18.56 - USD $34.66 / Hour

Schedule

This role operates in a metrics-driven environment with a structured daily schedule, handling high-volume inbound calls. Overtime may be required during peak seasons, including year-end.