Payroll Support Specialist

About the role

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. Doubtless North America is hiring for a Payroll Support Specialist, a new role within our growing Payroll team. Position Summary The Payroll Support Specialist provides administrative, reporting, and operational support to the Payroll team. This role is responsible for maintaining payroll documentation, preparing audit and reporting materials, validating payroll-related data, and supporting service requests to help ensure accurate and timely payroll processing. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced, deadline-driven environment.

Responsibilities

• Support Payroll Operations Maintain payroll documentation, processing workpapers, audit files, and electronic records across shared platforms.
• Prepare payroll templates, reporting tools, processing trackers, and recurring support materials used throughout the payroll cycle.
• Ensure Data Accuracy Perform payroll-related data entry and review employee payroll information for completeness and accuracy.
• Identify discrepancies involving employee records, timekeeping, leave administration, and payroll coding, escalating issues as needed.
• Assist with Audits & Compliance Conduct routine timecard and payroll audits, documenting exceptions and preparing supporting analysis for review.
• Compile audit logs, exception reports, and payroll validation documentation to support compliance and pay