Payroll Specialist III

About the role

This role is responsible for end-to-end payroll processing, ensuring accurate, compliant, and timely payroll cycles including taxes, benefits, garnishments, and year-end activities for assigned clients. The position emphasizes quality control, auditing, and proactive issue resolution while collaborating with internal teams and clients to deliver high levels of customer satisfaction.

Responsibilities

• Ensure all aspects of the payroll cycle, including tax, benefits, garnishments, etc., are processed, reconciled, audited and transmitted accurately and timely
• Ensure accurate and timely processing of payroll impacting changes, tax forms, payments and payroll processing for assigned clients
• Work with cross-functional internal partners to resolve client payroll matters and employee inquiries
• Provide Payroll support services to clients according to Dayforce contract, legislative requirements and business needs
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Drive customer satisfaction by providing high quality of service
• Flexibility in terms of working hours, think and act ahead, spot opportunities and act accordingly and proactively contribute to process improvements
• Adhere to and report on SLA metrics
• Create, update standard operating procedures and perform quarterly document reviews
• Meet quality control standards
• Manage client and consumer related tasks within the case management system ensuring all documentation is complete, accurate, and timely
• Perform administrative functions as required
• Work with cross-functional internal partners to resolve client payroll matters and employer and employee inquiries
• Communicate and collaborate with clients and internal team members
• Ensure all aspects of the payroll cycle including all payroll impacting changes are processed, reconciled, audited and transmitted accurately and timely
• Provide Payroll services to clients according to Dayforce contract, legislative requirements and business needs
• Proactively manage quarter and year-end payroll auditing and processing
• Resolve client’s issues and provide superior customer service to internal and external partners
• Supports Client Relationship Executives with requests as needed for customer
• Performs monthly reconciliations of tax remittances
• Strong legislative working knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed.

Requirements

• Industry related certifications or will obtain after employment
• Multi-client payroll processing experience
• 2000+ employee payroll processing experience
• End-to-end payroll processing experience
• Experience with Dayforce HCM or similar cloud payroll technology
• Strong working knowledge of quality control and auditing standards
• A desire to continually learn
• Ability to communicate and collaborate with clients and internal team members

Qualifications

• Strong legislative knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed.

Skills

• Strong legislative working knowledge of all Canada garnishments in order to interpret, calculate, Strong legislative knowledge of ROEs in order to validate or enter ROE’s as needed.

Benefits

• Excellent time away from work programs
• Comprehensive wellness initiatives
• Recognition through competitive pay and benefits
• Commitment to community impact, including volunteer days and our charity, Dayforce Cares

Pay

The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Schedule

Flexibility in terms of working hours