Payroll Specialist I

Summary / Objective

Compile, maintain and process employee/client payroll information in a timely and accurate fashion. Coordinate with other departments to ensure customer expectations are exceeded.

Responsibilities

• Process payroll by keying hours, entering new hire/re-hired employees, deductions and other wage-based items into the payroll system.
• Meet client payroll deadlines by authorizing and creating automated payrolls as well as paper check payrolls.
• Maintain up-to-date electronic employee files.
• Help the payroll department with checking and scanning of new hires, employee maintenance, and terminations.
• Troubleshoot client-reported payrolls identifying errors and issues that will have a negative impact on issued payrolls as well as federal, state, and local tax payments.
• Assist clients with basic guidance in payroll management including Wage & Hour issues.
• Communicate payroll invoice totals to clients to ensure funding and maintain a high rate of client retention through quality customer service.
• Build and maintain working relationships with clients through excellent customer service.
• Escalate customer issues to the Payroll Manager.
• Assist clients with website setup and any necessary reports.
• Help clients with web payroll setup, reporting, and payroll processing.
• Identify when custom reports are needed and assist in their setup.

Qualifications

• Required: At least three (3) years of administrative and/or accounting experience; proven ability to communicate effectively, verbally and in writing, and to establish a cooperative relationship with clients.
• Preferred: Associate’s degree; experience with payroll software.