Payroll Specialist

About the role

KBP is a leading restaurant franchise group with a clear vision: to be a great place to work, a great place to eat, and a great place to own. We’re focused on sustainable growth that creates opportunities for our business and our people. Our Leawood, KS home office supports KFC, Taco Bell, Arby’s and Sonic restaurants across the country. It’s a dynamic environment where teamwork, learning, and personal growth are part of everyday life.

Responsibilities

• Provide exceptional customer support for payroll-related inquiries from field operations.
• Collaborate with the Human Resources team to swiftly address employee concerns.
• Manage ADP Wisely pay card transactions, garnishments, and reconciliations.
• Maintain confidentiality of employee data and handle off-cycle payments with accuracy.
• Conduct regular timecard audits, identifying and resolving inaccuracies and integration errors.
• Perform other payroll-related tasks, including report preparation and issue resolution, as assigned.

Requirements

• Minimum of three years of customer service experience.
• Minimum of one year data experience.
• Bachelor’s degree or equivalent combination of education and experience.
• Excellent customer service skills and ability to resolve issues with a sense of urgency.
• Strong problem-solving skills and attention to detail.
• Knowledge of Windows-based computer operating systems; Excel experience is a priority.
• Ability to organize a high volume of requests across multiple platforms (phone, email, and support tickets), schedule, and prioritize tasks as needed.

Benefits

• Medical, dental and vision coverage.
• Short- and long-term disability.
• 401(k) company match.
• Paid time off.
• Life insurance and AD&D coverage.

Compensation: Offers are based on each candidate's experience and qualifications.

Full-time employees are eligible for a comprehensive benefits package.