Payroll Specialist

About the role

Compile, maintain, and process employee/client payroll information in a timely and accurate fashion. Coordinate with other departments to ensure customer expectations are exceeded.

Responsibilities

• Process payroll by keying hours, entering new hire/re-hired employees, deductions, and other wage-based items into the payroll system.
• Meet client payroll deadlines by authorizing and creating automated payrolls as well as paper check payrolls.
• Maintain up-to-date electronic employee files.
• Assist the payroll department with checking and scanning of new hires, employee maintenance, and terminations.
• Troubleshoot client-reported payrolls, identifying errors and issues that could negatively impact issued payrolls as well as federal, state, and local tax payments.
• Assist clients with basic guidance in payroll management, including Wage & Hour issues.
• Communicate payroll invoice totals to clients to ensure funding and maintain a high rate of client retention through quality customer service.
• Build and maintain working relationships with clients through excellent customer service.
• Escalate customer issues to the Payroll Manager.
• Assist clients with website setup and any necessary reports.
• Help clients with web payroll setup, reporting, and payroll processing.
• Identify when custom reports are needed and assist in their setup.

Requirements

• At least three years of administrative and/or accounting experience.
• Proven ability to communicate effectively, both verbally and in writing, and to establish cooperative relationships with clients.

Preferred Qualifications

• Associate's degree.
• Experience with payroll software.

Company Values

• Choose Your Attitude
• Make Someone's Day
• Be Present
• Have Fun

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.