Payroll Specialist

About the role

You will maintain a base of payroll clients and provide exceptional customer service via phone and email, ensuring accurate data processing and timely responses even during high-volume periods.

Responsibilities

• Interact with clients to obtain payroll data and accurately enter it for processing
• Meet deadlines and respond quickly to client inquiries
• Learn and maintain a working knowledge of Payroll Software and other products
• Assist clients with reports, problems, or other issues
• Reach out to clients regarding new products and services
• Develop relationships with other departments to ensure a positive customer experience

Requirements

• High school diploma or equivalent
• At least 1 year of work experience, preferably in a customer-facing role
• Reliable, responsible, detail-oriented, and professional
• Excellent communication skills, especially via email and phone
• Team-oriented, adaptable, flexible, collaborative, and able to resolve conflicts
• Proactive problem solver and critical thinker
• Proficient in Google Suite
• Accurate and fast data entry and typing skills
• Ability to multitask
• Comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.