Payroll Specialist

About the role

AlphaStaffHCM is seeking a Payroll Specialist to process payroll for various client companies across multiple states, each with different pay frequencies. This role requires maintaining high-quality standards for all payroll transactions and ensuring that customer service levels meet organizational expectations. The position is primarily office‑based, with work performed on a computer in either a corporate office or a remote home office setting. The role may require using telephones, participating in virtual or in‑person meetings, attending company events, and completing training sessions. The environment is designed to be accessible and inclusive, and reasonable accommodations will be provided as needed to support individuals with disabilities. Since 1997, AlphaStaffHCM has delivered HR outsourcing solutions to thousands of small and medium-sized businesses across the country, as well as some large organizations. AlphaStaffHCM is majority-owned by its management team, giving it the freedom to invest in its employees and client relationships to drive long-term value. With a dynamic, adaptable approach, we continually find the best solutions to meet our clients’ needs. We help our clients improve talent management, compliance, employee benefits, and HR technology by creating tailored solutions. Our experienced leadership team comprises thought leaders in the human capital management and insurance sectors. We are constantly looking for “athletes” – driven and passionate individuals, to join our dynamic team. Our company culture emphasizes diversity and a collaborative environment where everyone’s opinion is valued. As a team, we have one mission: to create Raving Fans with every interaction as we help our clients solve day-to-day human capital challenges better, faster, and smarter.

Responsibilities

• Processes and reviews initialized payrolls, identifying and correcting errors to ensure accuracy.
• Provides pre‑posting payroll reports to clients for review and approval.
• Collaborates with IT by supplying specifications for customized client reports and performing QA testing to validate accuracy.
• Prioritizes critical payroll maintenance needs and monitors client trends, including late submissions and recurring issues.
• Supports ongoing enhancement initiatives for key systems, such as Prism, Cloud Storage, and Salesforce.
• Responds to and resolves client payroll inquiries promptly and professionally.
• Manages pay codes, job positions, pay locations, PTO adjustments, general ledger setups, and other ongoing client maintenance needs.
• Delivers Raving Fans level customer service when assisting clients with payroll or system inquiries.
• Utilizes Salesforce and Outlook to track and manage all open client issues,