Payroll Service Department Administrator

About the role

We are a team of home service experts dedicated to ensuring peak performance for your home's heating, air conditioning, and electrical systems. As an Administrative Assistant, you will play a crucial role in managing membership accounts, providing customer service, handling collections, and supporting payroll and billing.

Responsibilities

• Maintain detailed records of service orders, customer interactions, and parts inventory using company software systems.
• Prepare and process service-related documentation including work orders, invoices, and service reports.
• Communicate effectively with internal teams and external customers to provide updates, resolve issues, and ensure service quality standards are met.
• Support the service department by tracking key performance metrics and assisting with administrative projects as needed.

Requirements

• A high school diploma or equivalent is required, with an associate degree or higher preferred.
• Proven experience in an administrative or coordinator role, preferably within the construction or service industry.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in an administrative or coordinator role, preferably within the construction or service industry.
• Proficiency with office software such as Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Excellent verbal and written communication skills.

Skills

• Experience conducting Payroll through ADP.
• Experience with service management or customer relationship management (CRM) software such as Service Titan.
• Familiarity with residential construction industry terminology and service processes.
• Basic knowledge of inventory management and billing procedures.
• Ability to analyze service data and generate reports to support department decision-making.
• Additional training or certification in office administration or project coordination.

Benefits

• 100% employer-paid health insurance (employee only coverage)
• Dental, Vision, Life Insurance, short-term disability, and more
• 401k Plan with a company match

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate your needs.

Benefits

• 100% employer-paid health insurance (employee only coverage)
• Dental, Vision, Life Insurance, short-term disability, and more
• 401k Plan with a company match