Payroll Resource

About the role

The primary purpose of your job position is to represent the payroll service center as a Payroll Resource/Specialist by providing support, guidance and effective communication to assigned portfolio of field operations Executive Directors (or their delegates) and HR and Payroll Representatives. Oversee/Support payroll functions for a portfolio of assigned affiliated companies – companies may encompass multiple states in a variety of skilled nursing and assisted living markets. Develop relationships and foster ongoing partnerships with key stakeholders across operations field leadership, HR, Benefits, Payroll, IT/Systems within portfolio of assigned companies. Provide professional customer service and timely ongoing communications with operations staff in support of all payroll policies and procedures. Coordinates related HR and Benefits customer service with respective service center teams.

Responsibilities

• Represent the payroll service center by providing support, guidance and effective communication to field operations HR and Payroll Representatives.
• Oversee/Support payroll functions for a portfolio of assigned affiliated companies. Companies may encompass multiple states in a variety of skilled nursing and assisted living markets.
• Develop relationships and foster ongoing partnerships with key stakeholders across operations field leadership, HR, Benefits, Payroll, IT/Systems within portfolio of assigned companies.
• Provide professional customer service and timely ongoing communications with operations staff in support of all payroll policies and procedures.
• Coincides related HR and Benefits customer service with respective service center teams.
• Aids, researches and provides guidance with field Payroll Representatives for customer service questions/issues regarding timecards, payroll statements, tax elections, payment elections and annual tax documents.
• Coordinates/gathers operational field driven requirements for shift differentials and incentive pay programs. Partners with Payroll Manager, Payroll Team Lead and IT/Systems to implement requested changes.
• Aids and provides guidance on standard and ad hoc payroll reporting to field operations staff.
• Administers, collects and records pay-period control document sign-offs for all assigned affiliated companies.
• Researches, coordinates and resolves routine pay-period banking exceptions for checks and ACH errors and reissues.
• Consults with the garnishment/withholding order team to process periodic adjustments when directed.
• Performs pay-period audits, controls and reconciliations for assigned affiliated companies. Resolves any issues, errors, exceptions on a timely basis.
• Ensures periodic checklists, tasks, audits and controls are completed timely and accurately for all assigned affiliated companies to support centralized payroll close and settlement.
• Aid/Coordinate training of new and/or backup field HR Payroll Representatives. Works closely with the service center training resource to identify/schedule training needs and follow ups.
• Processes/Coordinates OnDemand Offcyle Check Requests (Mis-Pay, Retro, Adjustments, Bonuses, Incentives and Misc items) for assigned affiliated companies.
• Processes/Coordinates OnDemand Offcyle Check Requests for Terminations for assigned affiliated companies. Ensures compliance with company policy and procedures, federal, state and local regulations.
• Processes/Coordinates and Oversees requested Payroll Input adjustments for assigned affiliated companies. Ensures compliance with company policy and procedures, federal, state and local regulations.
• Processes/Coordinates and Oversees requested timecard adjustments for assigned affiliated companies. Ensures compliance with company policy and procedures, federal, state and local regulations.
• Processes/Coordinates and Oversees requested time off adjustments for assigned affiliated companies. Ensures compliance with company policy and procedures, federal, state and local regulations.
• Maintain confidentiality of all payroll information.
• Special projects and duties, as assigned.

Preferred Qualifications

• Associates degree or higher, preferred.
• Must have as a minimum of 1+ years’ experience in supporting payroll and/or payroll processing.
• Level I – 1 to 2 years payroll experience.
• Level II – 3 to 7 years payroll experience.
• Level III – 7+ years payroll experience.
• Must be able to manage multiple priorities and effectively multi-task on a daily basis.
• Must be able to work in a payroll environment with constant timelines and deadlines.
• Workday Payroll and Time Tracking experience is highly preferred.
• Previous customer service experience for a large employer is a plus.
• Proficient with MS Word and MS Excel.
• Must possess the ability to examine and verify payroll documents and reports.
• Must be able to prepare payroll reports and other records in a systematic, neat, and legible manner.

Additional Information

• Pre-employment criminal background screening required.

What We Offer

• We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans.
• We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

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