Payroll Operations Manager

About the Role

We are seeking a skilled and experienced Payroll leader to manage and coordinate with our outsourced payroll provider. The ideal candidate will be responsible for ensuring accurate and timely payroll processing through our external partner, maintaining employee data integrity, and providing strategic insights through data analysis. This role requires a strong understanding of HR processes, exceptional attention to detail, and the ability to lead a team effectively.

Responsibilities

• Payroll Coordination: Oversee and liaise with the outsourced payroll provider to ensure accurate and timely payroll processing. Manage payroll schedules, deductions, and adjustments in collaboration with the external provider. Resolve payroll discrepancies and respond to plant/employee inquiries. Collaborate with finance and accounting teams to ensure accurate financial reporting.
• Compliance and Reporting: Ensure compliance with federal, state, and local payroll laws and regulations. Prepare and submit required payroll reports. Work with third-party partners to prepare tax filings and year-end activities. Stay updated on changes in payroll legislation and best practices.
• Team Leadership & Support: Supervise or support payroll specialists or coordinators. Provide training, guidance, and performance feedback to payroll staff. Act as a point of escalation for complex payroll issues.
• Reporting: Generate and analyze payroll data to provide insights and support decision-making. Present findings to senior management.
• Vendor Management: Liaise with outsourced payroll vendor to ensure service level agreements are met. Evaluate vendor performance and provide support in contract negotiations.
• Employee Support: Provide support to plants, HR team, and employees regarding payroll inquiries. Conduct training sessions to educate employees on system usage.
• Project Management: Lead HR projects related to payroll, including system implementations and upgrades.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 5 years of experience in HR data management and payroll coordination.
• Proficiency in HR software (Workday, ADP Lyric) and Microsoft Office Suite.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Strong attention to detail and organizational skills.

Preferred Qualifications

• Certification in Payroll (e.g., CPP) or HR (e.g., PHR, SPHR).
• Experience with data analysis and reporting tools.
• Experience managing payroll for a manufacturing or complex organization.
• Exposure to HRIS systems and integrations.

Location: Onsite in Charlotte, NC (South End)

Pay Range: $120k - $150k