Payroll Operations Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include only sections that have real specific content. We need to parse the posting. First, we need to extract content: The posting includes: - Intro paragraph: "At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Head of Payroll, US/PR __" We can treat that as "About the role" maybe. - Role and responsibilities: long paragraph with bullet-like sentences. We can put under

Responsibilities

with

• items. - Qualifications: list of qualifications. - Preferred Qualifications: maybe part of Qualifications or separate? Could be under Qualifications. - What's in it for you: includes benefits description. Could be Benefits section. - Pay: Not mentioned explicitly. No salary info. So we should NOT include Pay section. - Schedule: Not mentioned explicitly besides work model onsite in Cary, NC. Could be Schedule? It says "The work model for the role is onsite in Cary, NC." That's location/work model, not schedule. Not explicit schedule like full-time, part-time. So we should not create Schedule unless explicit. - Benefits: The "What's in it for you" includes empowerment, growth, etc. Then later there is "ABB Benefit Summary For Eligible US Employees ..." with details of benefits. That is definitely benefits. So we should include Benefits section with that content. We must remove boilerplate: EEO, legal, application instructions, etc. Also remove duplicated lines. We need to preserve all substantive information. Let's extract substantive content: Intro/about: "At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Head of Payroll, US/PR __" We could keep that as About the role. Responsibilities: The block after "Your role and responsibilities:" includes many sentences. We need to break into list items. Let's parse: "The US Front Office – Payroll Operations Manager manages a team responsible for end-to-end payroll delivery for approximately 18,000 US and Puerto Rico employees, including union and non-union populations, using Workday Payroll and integrated timekeeping, benefits, tax, finance, and third-party provider solutions." "This role provides strategic and operational leadership across payroll production, compliance, controls, employee experience, vendor governance, system optimization, data integrity, and cross-functional transformation initiatives." "The position partners with vendors, payroll functions, HR, IS, Finance, Legal, Tax, Benefits, and business stakeholders to share best practices, deliver projects, capture lessons learned, and support scalable payroll operations." "Additionally, this role will establish priorities, coordinate activities, drive process improvement, advance automation and analytics, support post-production operations, and contribute to the evaluation and redesign of processes and technical solutions." Then "You will be mainly accountable for:" then subcategories: Strategy & Planning: ... (multiple sentences) Operational Services: ... Customer Experience: ... People Management: ... Continuous Improvement: ... We could treat each bullet as a list item. Could also keep subheadings inside li? But we only allowed

  for section headings,

  • for list,

    for prose. We could keep responsibilities as a

    with each major responsibility as
    • . Could also keep subcategories as part of li text. We need to preserve all substantive info, not invent. Qualifications: list after "Qualifications for the role:" includes bullet-like sentences separated by periods. We'll make
      • . Preferred Qualifications: after that, "Preferred Qualifications:" then list. We could combine Qualifications and Preferred Qualifications into one Qualifications section, but better to separate? The instruction: Prefer a few substantive sections over many thin ones. Could combine into Qualifications (including both required and preferred). But we need to preserve distinction? Not required. We could have a single Qualifications section with all qualifications (required and preferred). That's okay. Benefits: The "What's in it for you:" plus the ABB Benefit Summary details. We'll combine into Benefits section. We must not include Pay or Schedule. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove EEO boilerplate etc. Now produce HTML. Structure:

        About the role

        At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Head of Payroll, US/PR.

        Note: remove double underscore. Then Responsibilities:

        Responsibilities

        • The US Front Office – Payroll Operations Manager manages a team responsible for end-to-end payroll delivery for approximately 18,000 US and Puerto Rico employees, including union and non-union populations, using Workday Payroll and integrated timekeeping, benefits, tax, finance, and third-party provider solutions.
        • This role provides strategic and operational leadership across payroll production, compliance, controls, employee experience, vendor governance, system optimization, data integrity, and cross-functional transformation initiatives.
        • The position partners with vendors, payroll functions, HR, IS, Finance, Legal, Tax, Benefits, and business stakeholders to share best practices, deliver projects, capture lessons learned, and support scalable payroll operations.
        • Additionally, this role will establish priorities, coordinate activities, drive process improvement, advance automation and analytics, support post-production operations, and contribute to the evaluation and redesign of processes and technical solutions.
        • Strategy & Planning: Ensures US/PR payroll services are delivered in accordance with ABB policy directives and applicable federal, state, and local laws and regulations. Proposes and implements the strategic direction of the US/PR Payroll Services organization. Champions ABB core values and LEAN initiatives.
        • Operational Services: Provides subject matter expertise related to payroll operations. Researches and interprets federal and state regulatory requirements to resolve issues for payroll processing. Implements, maintains, and reviews payroll processing systems to ensure timely and accurate processing of payroll transactions, including salaries, time entries, benefits, garnishments, taxes, fringe benefits, imputed income, and other deductions. Contributes expertise to local and global projects with responsibility for assigned KPIs and deliverables. Implements streamlined practices and processes across areas of responsibility to reduce cost, strengthen internal controls, improve efficiency, and enhance customer satisfaction.
        • Customer Experience: Ensures team members deliver excellent customer service by providing accurate payroll information and responding to employee inquiries timely and professionally. Builds strong relationships with Human Resources and other cross-functional stakeholders to understand customer needs and deliver exceptional service. Provides feedback, training, and guidance to customer-facing teams to support accurate and consistent responses to payroll-related inquiries. Promotes employee awareness and adoption of self-service capabilities whenever appropriate.
        • People Management: Manages a team that supports ABB’s US/PR payroll service delivery model. Recruits, develops, and retains talented team members. Assists with resource allocation and resolution of resource conflicts. Coaches and guides team members on complex queries to help develop their process knowledge.
        • Continuous Improvement: Designs, recommends, and implements processes that improve payroll controls, efficiency, and quality. Promotes a continuous improvement mindset by encouraging team members to challenge manual, repetitive, or inefficient processes. Identifies automation, self-service, case management, and workflow opportunities to reduce manual intervention, improve first-time accuracy, and strengthen end-to-end payroll controls. Partners with HRIS/IS to evaluate Workday Payroll releases, enhancement requests, integrations, and security impacts while supporting change management and user adoption.
        Qualifications:

        Qualifications

        • Bachelor’s degree in a relevant field with five years of payroll and timekeeping experience, including at least two years of team leadership experience, or an equivalent combination of education and experience.
        • Experience with Workday Payroll operations, including post-production support.
        • Strong understanding of payroll integrations with timekeeping, benefits, tax, banking, garnishment, general ledger, accounting, and third-party payroll service providers.
        • Experience in a front-office environment and with SaaS systems.
        • Knowledge of HR and payroll practices, laws, policies, and procedures.
        • Hands-on experience with multi-state and multi-company payroll.
        • Exceptional analytical, communication, and leadership skills.
        • Proficiency with Microsoft Excel and other Microsoft Office applications.
        • Ability to work effectively in a fast-paced environment, adapt to changing priorities, and meet deadlines.
        • Strong attention to detail and time management skills.
        • Professional demeanor and strong executive presence.
        • Ability to handle confidential information discreetly and protect employee privacy.
        • Prior team management experience.
        • Candidates must already have a work authorization that would permit them to work for ABB in the US.
        • Preferred Qualifications: CPP certification.
        • Workday Payroll experience.
        • ADP experience.
        • Experience with Workday configuration analysis, end-to-end testing, security roles, release management, reporting, calculated fields, payroll dashboards, and analytics.
        • Payroll tax platform or large-scale payroll transformation experience.
        Benefits: We need to include "What's in it for you:" plus ABB Benefit Summary. Let's extract: "What's in it for you: We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward." Then later: "ABB Benefit Summary For Eligible US Employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core PlusVision benefitCompany paid life insurance (2X base pay)Company paid AD&D (1X base pay)Voluntary life and AD&D – 100% employee paid up to maximumsShort Term Disability – up to 26 weeks – Company paidLong Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurancePaid Parental LeaveEmployee Assistance ProgramHealth Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoptionEmployee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy." We need to format as prose or list. Could make a

        for the first part, then a

        for benefits details. But we must not invent headings. We'll just put everything in a

        maybe too long. Better to split into

        for the motivational part and