Payroll Manager

Payroll Operations

Execute and oversee accurate and timely processing of bi-weekly payroll for ~5,000 employees across the US (multi-state), Canada (multi-province), and Puerto Rico.

Manage payroll tax filing and garnishment administration through ADP, ensuring accurate data flow and reconciliation between Workday, ADP, funding, and W-2 or equivalent documents.

Oversee time and attendance data integrity, ensuring accurate integration between Workday Time and payroll processing of pay calculations, time-off accruals and balances, Holidays, retroactive corrections, etc.

Establish and maintain comprehensive payroll operating procedures, SOPs, and compliance controls to ensure consistency, continuity, and operational resiliency.

Maintain payroll records and ensure the security and confidentiality of all payroll systems and documentation.

Workday Administration

Serve as the primary Workday Payroll subject matter expert, configuring and confirming pay groups, earnings and deduction codes, tax withholding rules, and business process steps independently.

Partner with HR Systems on Workday enhancements, while owning payroll-specific configuration and testing for routine changes.

Identify and implement system and process improvements to reduce errors, increase efficiency, and scale with organizational growth.

Compliance & Controls

Ensure compliance with federal, state, and local regulations across all active jurisdictions, including multi-state wage and hour laws, Canada provincial requirements (ROEs, T4s, Worker’s Compensation), and Puerto Rico-specific payroll obligations.

Design, implement, and maintain payroll controls and audit processes that proactively identify discrepancies before they become issues.

Establish and maintain robust reconciliation processes and control frameworks to ensure payroll accuracy, audit readiness, and regulatory compliance.

Manage payroll tax filings, registrations, and reconciliations; respond to agency inquiries and audits independently.

Partner with internal and external auditors and support SOX control documentation and testing where applicable.

Stay current on regulatory changes affecting payroll across all jurisdictions and proactively communicate impacts to HR and Finance leadership.

Conduct root cause analysis of payroll discrepancies, compliance findings, and operational failures, implementing corrective and preventive actions to mitigate future risk.

Team Leadership

Directly manage and develop a team of 2 payroll professionals, with expectation to grow the function as the business scales.

Set clear performance expectations, provide ongoing coaching, and build team capability and cross-coverage.

Foster a culture of accuracy, accountability, and continuous improvement within the team.

Cross-Functional Partnership

Collaborate with HR, Benefits, Finance, and Tax on payroll policies, procedures, and system changes.

Provide payroll metrics, dashboards, and ad hoc reporting to business partners as needed.

Serve as the internal expert and point of escalation for all payroll-related matters.

Manage relationships with payroll service providers and third-party vendors, ensuring accountability for service delivery, issue resolution, compliance support, and system integrations.

Proactively communicate payroll risks, compliance concerns, operational impacts, and recommended solutions to HR, Finance, and executive leadership.