Payroll Manager

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the role

The Payroll Manager is responsible for managing and coordinating procedures and processes concerning all aspects of payroll, the related federal and state regulations, and standard practices regarding payroll administration. The Payroll Manager will sustain and supervise the complete multi-state payroll cycle for over 14,000 associates as well as manage payroll tax reporting and compliance, and year-end processes.

Responsibilities

• Manage day-to-day payroll operations, including payroll processing, payroll system administration, workflow coordination, and payroll team oversight.
• Ensure compliance with federal, state, and local payroll regulations, tax requirements, garnishments, fringe benefits, and other payroll liabilities while maintaining strong internal controls.
• Oversee payroll audits, reconciliations, tax issue resolution, regulatory reporting, year-end processing, and support for internal and external audits.
• Partner with HR, Accounting, Operations, and external vendors to ensure accurate payroll administration, associate payments, labor distribution, incentive payments, and compliance-related activities.
• Lead payroll-related projects, including system implementations, upgrades, acquisitions, process improvements, and vendor management.
• Analyze payroll data, identify risks or process improvement opportunities, and recommend solutions to enhance accuracy, compliance, and operational efficiency.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, and 8+ years of progressive payroll experience, including leadership responsibilities; or an equivalent combination of education and experience.
• Certified Payroll Professional (CPP) preferred.
• 8+ years of progressive payroll experience, including payroll management and leadership responsibilities.
• 5+ years of experience managing complex, multi-state payroll operations, including payroll tax compliance and reporting.
• Demonstrated expertise in federal, state, and local payroll tax laws, regulations, and compliance requirements.
• Experience administering wage garnishments, levies, child support orders, and other court-ordered deductions.
• Proven experience managing payroll processes, audits, reconciliations, and year-end activities (W-2s, payroll tax filings, and regulatory reporting).

Skills

• Strong knowledge of payroll operations, payroll tax compliance, wage and hour regulations, and internal controls.
• Demonstrated leadership, coaching, and team development skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
• Strong written, verbal, and interpersonal communication skills with the ability to effectively interact at all levels of the organization.
• Advanced proficiency in Microsoft Office, including Excel, and experience utilizing payroll, HRIS, timekeeping, and accounting systems.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee and company information.
• Strong customer service orientation with the ability to build effective partnerships across HR, Finance, Operations, and external vendors.
• Ability to analyze business processes, identify risks, and implement process improvements to enhance payroll accuracy, compliance, and efficiency.
• Experience with Workday Payroll, Legion Timekeeping, and payroll tax service providers preferred.

Pay

The annual base pay range for this position is $140,000 - $150,000. Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits

• Medical, dental, and vision insurance.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• 401k retirement savings plan.

Schedule

• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• 6 paid holidays throughout the calendar year.
• Employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Working Conditions & Physical Demands

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
• The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.
• Travel of up to 10% may be required.