Payroll Managed Services Representative

About the role

Grow With Us
We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help customers navigate their payroll needs while leveraging AI-powered tools and automation to enhance the quality, speed, and consistency of our service.

Responsibilities

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
• Prepare regular payrolls using customer-provided data points and recurring items.
• Review payroll data, identify discrepancies, and follow established controls and procedures.
• Deliver accurate and timely Payroll services to customers.
• Handle sensitive payroll and employee information with a high degree of confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
• Identify recurring customer issues and manual processes that could be improved through automation.
• Share customer feedback and operational insights with team leaders and the EPD team.
• Participate in testing, rollout, and adoption of new AI-powered tools and processes.
• Maintain accurate documentation and contribute to knowledge-base improvements.
• Meet service, quality, productivity, and customer-experience goals.
• Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.

Requirements

• Experience: 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Attention to detail and commitment to accuracy.
• Communication: Excellent written and verbal communication skills.
• Prioritization: Ability to manage multiple priorities and meet time-sensitive deadlines.
• Problem-solving and critical-thinking skills.
• Software Proficiency: Comfort working with software, data, and digital workflows.
• AI Adoption: Willingness to learn and use AI-powered tools responsibly.
• Confidentiality: Ability to handle confidential information with discretion.
• Customer-focused mindset and demonstrated ownership of issues through resolution.

Qualifications

• Nice to have: Payroll Processing, Systems Knowledge, Certification, Automation, Fast-paced Environment.

Skills

• Payroll Processing
• Systems Knowledge
• Certification
• Automation
• Fast-paced Environment

Benefits

• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision
• We pay 95% of your premiums for our employees and 85% for dependents
• 401K Plan
• Pre-tax commuter benefits
• Flexible PTO

Pay

$5,000 to $75,000 in Lehi, Utah, plus eligibility for a performance-based bonus and equity package.

Schedule

Hybrid work schedule, with in-office collaboration on Tuesdays, Wednesdays, and Thursdays.