Payroll & HR Support Specialist

About the Job:Construction runs on payday, and behind every accurate paycheck is a payroll or HR administrator at one of our customers making it happen. As a Payroll & HR Support Specialist, you are the person those administrators turn to when they need help running payroll and managing benefits for their crews in the Arcoro platform. You will be a trusted partner to the people who keep their companies running, solving real problems and building real relationships, while getting a front-row seat to one of the fastest-growing parts of our business. Arcoro is expanding its payroll and connected HR solutions built specifically for construction, and this is your way in! Come learn our platform, grow your expertise, and build your career with us. What You Will Be Doing:Be the expert our customers' payroll and HR administrators count on when they have questions about the Arcoro platformDiagnose issues, find the root cause, and deliver clear solutions that stickSupport administrators where they are, across tickets, chat, email, and phonePartner with Product and Engineering to turn recurring issues into lasting fixesManage multiple channels with ease (Zendesk, Outlook, Teams)Follow escalation paths and document your work so the whole team gets smarterBuild the kind of customer relationships that make people glad they chose Arcoro What Success Looks Like:Payroll and benefits issues resolved quickly and correctlyCustomers who trust you and stay because of itSmart use of escalation and issue managementStrong collaboration that solves the tough onesClear documentation that raises the whole team's game What We're Looking For:1-3 years in customer service, SaaS support, or technical supportSolid payroll knowledge and a feel for how payroll processes workUnderstanding of benefits administration and payroll complianceExcellent communication and a genuine customer-first instinctA structured, logical approach to untangling complex problemsComfort juggling priorities in a fast-paced environmentProficiency with Microsoft Office, especially Excel and OutlookAbility to work hybrid from our Phoenix office Preferred Qualifications:Fundamental Payroll Certification (FPC) or equivalent (active)1+ year supporting payroll, benefits, or related softwareB2B SaaS experience Perks and Benefits:Competitive salary401(k) with Company matchMedical/Dental/ Vision, STD/LTD, Life InsuranceFlexible PTO and Company-paid holidaysHybrid work About the CompanyA rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America. Arcoro is a Fair and Equal Opportunity Employer Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.