Payroll Customer Service Specialist

Job Responsibilities

• Provide superior customer service to internal and external customers as the first point of contact for all confidential pay related questions and provide support to all employees.
• Interpret and respond to pay related questions and conduct research and adjust pay as necessary.
• Communicate and provide training regarding payroll processes.
• Provide superior service to internal and external customers, both verbally and written using departmental set standard for quality, calls taken, answer times, and hold times.
• Respond to payroll related inquiries; answer inbound calls and draft and send email and Qualcomm messages.
• Research issues resulting from both written and verbal inquiries utilizing multiple resources and systems; make necessary adjustments following established procedures.
• Regularly provide support to other department personnel and additional payroll functions to meet deadlines; communicate and provide informal training regarding payroll processes while supporting company initiatives.
• Promote driver retention and safety.
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the success of all projects in order to meet the business objectives.
• Perform additional duties as required by leadership; assist in general office duties and special projects as needed.

Qualifications

• One (1) year previous customer service or payroll related experience.
• A High School Diploma or GED.
• Exceptional verbal and written communication skills.
• Advanced computer skills including Microsoft Word, Excel, & Power Point.
• Proven ability to work in a fast-paced call center environment.