Payroll Call Center Specialist - Corporate (Las Vegas)

About the role

The Payroll Call Center Specialist at Caesars Entertainment, Inc. is responsible for compiling payroll data, entering data, and resolving errors. This position also involves preparing payroll reporting data for the payroll analyst, maintaining payroll records, researching required employee information, handling and resolving employee payroll grievances, identifying and escalating priority issues, providing internal customer service, and performing various clerical tasks.

Responsibilities

• Researches required employee information using available resources.
• Handles and resolves employee payroll grievances.
• Identifies and escalates priority issues.
• Provides internal customer service by obtaining employee information and guiding towards a resolution.
• Maintains multitasking abilities.
• Recognizes when follow-up is required with internal customers.
• Contact business or private individuals by phone.
• Uses strong listening skills.
• Performs various other clerical tasks as needed.

Qualifications

• A High School Diploma is required.
• Minimum of 2 years of phone or customer service-related experience is required, with payroll experience preferred.
• Knowledge of computer software such as MS Excel, Access, and Project, Infinium is necessary.
• Attention to detail and numerical skills are essential.

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence, and technological leadership. The company is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision, and Values. We take great pride in living these values – Together We Win, All In On Service, and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds that immerse, inspire, and connect you. We don't perform magic; we create it with excellence." #WeAreCaesars