PAYROLL & BENEFITS SPECIALIST
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. First, we need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. We need to preserve all substantive information. We need to format sections. Let's extract content. The posting starts with "Description POSITION SUMMARY: ..." then essential functions broken into categories: Payroll Administration, Benefits Administration, Financial Reporting & Reconciliation, Systems & Data Administration, Employee Support & Collaboration. Then "Our Culture" paragraph. Then "Benefits Package" paragraph. Then "YMCA COMPETENCIES (Leader)" with subpoints. Then "Requirements QUALIFICATIONS:" list. Then "Skills Of a Successful Candidate" list. Then "Ymca Safety Requirements" list. Then "Reasonable Accommodation Statement" (maybe boilerplate? It's about accommodation, could be considered EEO? Might be considered legal boilerplate; but it's not exactly EEO but still a statement about accommodation. Might be considered boilerplate; but the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Reasonable Accommodation Statement is legal/EEO type; likely remove. Then "Job Title: PAYROLL & BENEFITS SPECIALIST FLSA Status: Non - Exempt Job Type: Full Time Pay Rate: $46,050 - $57,563 / Year Revision Date: 9/23/26 Equal Opportunity Employer: ..." This includes Pay Rate, which we need to include in Pay section. Also Job Title we should not repeat as heading. FLSA Status, Job Type maybe metadata; we could fold into a short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a short paragraph with metadata like FLSA Status, Job Type, Revision Date maybe. We need to include Pay section only if posting actually states them. Yes, Pay Rate given. Schedule? Not mentioned. So no Schedule section. Benefits section: we have Benefits Package paragraph; also YMCA COMPETENCIES maybe not benefits. So we will have Benefits section with that paragraph. Also we might have a section "About the role" maybe from POSITION SUMMARY. We'll include that as About the role. Responsibilities: we can combine the essential functions categories into Responsibilities. Requirements: we have QUALIFICATIONS list. Skills: we have Skills Of a Successful Candidate list. Also we have Ymca Safety Requirements; could be a separate section maybe "Safety Requirements". But the instruction only lists specific headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings? It says use for section headings (e.g. ...). Likely we should stick to those headings; but we could also include other headings if needed? The instruction: "Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could use other headings if appropriate, but better to map content to those.
We have safety requirements; maybe we can fold into Requirements or Responsibilities? Could be part of Requirements. But it's separate safety requirements; maybe we can include under Requirements as bullet.
We also have YMCA COMPETENCIES (Leader) which could be part of Skills or Requirements. Might be considered Skills.
We need to avoid filler headings.
Thus plan:
- About the role
: include POSITION SUMMARY paragraph.
- Responsibilities
: include the essential functions bullet points (maybe as - ). We'll combine all categories into one list or separate subheadings? Since we cannot add extra headings besides those, we can just list all responsibilities as bullet points.
-
Requirements
: include the QUALIFICATIONS list (maybe also safety requirements). We'll combine qualifications and safety requirements into one list.
- Skills
: include Skills Of a Successful Candidate list and YMCA COMPETENCIES (maybe as bullet). Could combine.
- Benefits
: include Benefits Package paragraph.
- Pay
: include Pay Rate line.
Potential also include a short for metadata: FLSA Status, Job Type, Revision Date.
We must not repeat job title as heading.
We must not include boilerplate: EEO statement, Reasonable Accommodation Statement, etc.
We must not include duplicated lines.
Now craft HTML.
Let's extract text.
POSITION SUMMARY: "The Payroll & Benefits Specialist is responsible for the accurate and timely processing of payroll and administration of employee benefits for the YMCA of Southeastern North Carolina. As a member of the Finance team, this position plays a critical role in maintaining payroll accuracy, financial controls, reconciliations, employee data integrity, and compliance. The Payroll & Benefits Specialist works closely with Finance, Human Resources, supervisors, and employees to ensure payroll and benefit transactions are accurately recorded and processed. This position requires exceptional attention to detail, strong analytical and organizational skills, confidentiality, and the ability to manage recurring deadlines within a workforce that includes full-time, part-time, and seasonal employees."
We'll put that in
.
Responsibilities: list bullet points from essential functions categories.
Let's extract each bullet:
Payroll Administration:
- Process semimonthly payroll accurately and on time, reviewing timecards, pay rates, earnings, deductions, reimbursements, adjustments, and other transactions before submission.
- Process payroll changes for new hires, terminations, transfers, compensation changes, and other employee transactions.
- Work with supervisors and Human Resources to resolve timekeeping and pay discrepancies.
- Maintain payroll records and supporting documentation; prepare reports and perform routine audits for accuracy and data integrity.
- Reconcile payroll activity to the general ledger, research discrepancies, and ensure expenses are assigned to the correct departments, programs, locations, cost centers, and accounts.
- Process garnishments, tax levies, and other required deductions.
- Assist with quarterly and year-end reconciliations and W-2 processing.
Benefits Administration:
- Administer YMCA-sponsored medical, dental, vision, life insurance, retirement, and other benefits, including timely enrollments, changes, and terminations.
- Verify that payroll deductions match employee elections; reconcile carrier invoices with enrollment and deduction records; and resolve discrepancies.
- Coordinate with Human Resources on eligibility and employment-status changes, and assist employees with enrollment, deductions, eligibility, and benefit resources.
- Support open enrollment through system updates, employee elections, deduction changes, and reconciliation.
- Work with carriers, brokers, retirement plan administrators, and other vendors.
- Maintain accurate benefit records.
Financial Reporting & Reconciliation:
- Reconcile payroll-related balance sheet and general ledger accounts; prepare assigned journal entries and supporting documentation.
- Review payroll expenses and labor allocations, and research differences among payroll, HRIS, benefits, and accounting systems.
- Assist with month-end and year-end close, and prepare documentation for financial, retirement plan, workers’ compensation, and other audits.
- Generate payroll, labor distribution, benefits, and workforce reports while maintaining appropriate processing controls and documentation.
Systems & Data Administration:
- Maintain accurate payroll and benefit data in Paylocity and applicable accounting systems; verify employee changes and the flow of information among Payroll, Benefits, Human Resources, and Finance.
- Audit data, generate and analyze reports, and assist employees and supervisors with payroll, timekeeping, and system questions.
- Support system implementations, upgrades, testing, and process improvements, and maintain written payroll and benefit procedures.
Employee Support & Collaboration:
- Respond professionally to employee payroll and benefit questions.
- Partner with Human Resources on status changes, compensation, eligibility, onboarding, and separations, and with Finance on payroll accounting, reconciliations, budgeting, and reporting.
- Identify ways to improve payroll and benefit processes, controls, accuracy, and efficiency.
- Perform other duties as assigned.
We'll combine these into a single
- list.
Requirements: from QUALIFICATIONS:
- Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field preferred.
- Two or more years of experience in payroll, accounting, benefits administration, or a related function preferred.
- Experience with multi-department or multi-location payroll and full-time, part-time, and seasonal employees is also preferred.
- Working knowledge of payroll, timekeeping, deductions, benefits, and applicable wage and hour requirements.
- Understanding of payroll accounting, general ledger reconciliation, financial reporting, and internal controls preferred.
- Proficiency in Microsoft Excel and ability to analyze large amounts of employee and financial data.
- Experience with SGA, Paylocity, or other HRIS, payroll, and accounting systems preferred; willingness to learn new systems required.
- Strong numerical, analytical, and reconciliation skills, with the ability to identify discrepancies, research causes, and resolve issues.
- Exceptional attention to detail, organizational skills, and ability to meet multiple recurring deadlines accurately.
- Strong communication, customer-service, and collaboration skills, including the ability to explain payroll and benefits information clearly and work across Finance and Human Resources.
- Sound judgment and discretion with confidential information, a commitment to process improvement, and alignment with the YMCA’s mission and values.
Also safety requirements list:
- CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.
- Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.
- Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.
- Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.
- Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.
- Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.
We can include these under Requirements as well.
Skills: from Skills Of a Successful Candidate list:
- Strong numerical, analytical, and reconciliation skills.
- Exceptional attention to detail.
- Understanding of the relationship between payroll transactions and financial reporting.
- Ability to manage multiple recurring deadlines without sacrificing accuracy.
- Ability to recognize discrepancies and independently research potential causes.
- Strong technology skills and willingness to learn new systems.
- Ability to communicate payroll and benefit information clearly to employees and supervisors.
- Strong collaboration skills, particularly when working across Finance and Human Resources.
- Sound judgment and discretion when handling confidential information.
- Commitment to continuous process improvement and strong internal controls.
- Commitment to the YMCA's mission and values.
Also YMCA COMPETENCIES (Leader) list:
- Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies those are examples; we could use other headings if appropriate, but better to map content to those.
We have safety requirements; maybe we can fold into Requirements or Responsibilities? Could be part of Requirements. But it's separate safety requirements; maybe we can include under Requirements as bullet.
We also have YMCA COMPETENCIES (Leader) which could be part of Skills or Requirements. Might be considered Skills.
We need to avoid filler headings.
Thus plan:
- About the role
: include POSITION SUMMARY paragraph.
- Responsibilities
: include the essential functions bullet points (maybe as - ). We'll combine all categories into one list or separate subheadings? Since we cannot add extra headings besides those, we can just list all responsibilities as bullet points.
-
Requirements
: include the QUALIFICATIONS list (maybe also safety requirements). We'll combine qualifications and safety requirements into one list.
- Skills
: include Skills Of a Successful Candidate list and YMCA COMPETENCIES (maybe as bullet). Could combine.
- Benefits
: include Benefits Package paragraph.
- Pay
: include Pay Rate line.
Potential also include a short for metadata: FLSA Status, Job Type, Revision Date.
We must not repeat job title as heading.
We must not include boilerplate: EEO statement, Reasonable Accommodation Statement, etc.
We must not include duplicated lines.
Now craft HTML.
Let's extract text.
POSITION SUMMARY: "The Payroll & Benefits Specialist is responsible for the accurate and timely processing of payroll and administration of employee benefits for the YMCA of Southeastern North Carolina. As a member of the Finance team, this position plays a critical role in maintaining payroll accuracy, financial controls, reconciliations, employee data integrity, and compliance. The Payroll & Benefits Specialist works closely with Finance, Human Resources, supervisors, and employees to ensure payroll and benefit transactions are accurately recorded and processed. This position requires exceptional attention to detail, strong analytical and organizational skills, confidentiality, and the ability to manage recurring deadlines within a workforce that includes full-time, part-time, and seasonal employees."
We'll put that in
.
Responsibilities: list bullet points from essential functions categories.
Let's extract each bullet:
Payroll Administration:
- Process semimonthly payroll accurately and on time, reviewing timecards, pay rates, earnings, deductions, reimbursements, adjustments, and other transactions before submission.
- Process payroll changes for new hires, terminations, transfers, compensation changes, and other employee transactions.
- Work with supervisors and Human Resources to resolve timekeeping and pay discrepancies.
- Maintain payroll records and supporting documentation; prepare reports and perform routine audits for accuracy and data integrity.
- Reconcile payroll activity to the general ledger, research discrepancies, and ensure expenses are assigned to the correct departments, programs, locations, cost centers, and accounts.
- Process garnishments, tax levies, and other required deductions.
- Assist with quarterly and year-end reconciliations and W-2 processing.
Benefits Administration:
- Administer YMCA-sponsored medical, dental, vision, life insurance, retirement, and other benefits, including timely enrollments, changes, and terminations.
- Verify that payroll deductions match employee elections; reconcile carrier invoices with enrollment and deduction records; and resolve discrepancies.
- Coordinate with Human Resources on eligibility and employment-status changes, and assist employees with enrollment, deductions, eligibility, and benefit resources.
- Support open enrollment through system updates, employee elections, deduction changes, and reconciliation.
- Work with carriers, brokers, retirement plan administrators, and other vendors.
- Maintain accurate benefit records.
Financial Reporting & Reconciliation:
- Reconcile payroll-related balance sheet and general ledger accounts; prepare assigned journal entries and supporting documentation.
- Review payroll expenses and labor allocations, and research differences among payroll, HRIS, benefits, and accounting systems.
- Assist with month-end and year-end close, and prepare documentation for financial, retirement plan, workers’ compensation, and other audits.
- Generate payroll, labor distribution, benefits, and workforce reports while maintaining appropriate processing controls and documentation.
Systems & Data Administration:
- Maintain accurate payroll and benefit data in Paylocity and applicable accounting systems; verify employee changes and the flow of information among Payroll, Benefits, Human Resources, and Finance.
- Audit data, generate and analyze reports, and assist employees and supervisors with payroll, timekeeping, and system questions.
- Support system implementations, upgrades, testing, and process improvements, and maintain written payroll and benefit procedures.
Employee Support & Collaboration:
- Respond professionally to employee payroll and benefit questions.
- Partner with Human Resources on status changes, compensation, eligibility, onboarding, and separations, and with Finance on payroll accounting, reconciliations, budgeting, and reporting.
- Identify ways to improve payroll and benefit processes, controls, accuracy, and efficiency.
- Perform other duties as assigned.
We'll combine these into a single
- list.
Requirements: from QUALIFICATIONS:
- Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field preferred.
- Two or more years of experience in payroll, accounting, benefits administration, or a related function preferred.
- Experience with multi-department or multi-location payroll and full-time, part-time, and seasonal employees is also preferred.
- Working knowledge of payroll, timekeeping, deductions, benefits, and applicable wage and hour requirements.
- Understanding of payroll accounting, general ledger reconciliation, financial reporting, and internal controls preferred.
- Proficiency in Microsoft Excel and ability to analyze large amounts of employee and financial data.
- Experience with SGA, Paylocity, or other HRIS, payroll, and accounting systems preferred; willingness to learn new systems required.
- Strong numerical, analytical, and reconciliation skills, with the ability to identify discrepancies, research causes, and resolve issues.
- Exceptional attention to detail, organizational skills, and ability to meet multiple recurring deadlines accurately.
- Strong communication, customer-service, and collaboration skills, including the ability to explain payroll and benefits information clearly and work across Finance and Human Resources.
- Sound judgment and discretion with confidential information, a commitment to process improvement, and alignment with the YMCA’s mission and values.
Also safety requirements list:
- CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives.
- Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures.
- Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors.
- Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants.
- Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities.
- Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable.
We can include these under Requirements as well.
Skills: from Skills Of a Successful Candidate list:
- Strong numerical, analytical, and reconciliation skills.
- Exceptional attention to detail.
- Understanding of the relationship between payroll transactions and financial reporting.
- Ability to manage multiple recurring deadlines without sacrificing accuracy.
- Ability to recognize discrepancies and independently research potential causes.
- Strong technology skills and willingness to learn new systems.
- Ability to communicate payroll and benefit information clearly to employees and supervisors.
- Strong collaboration skills, particularly when working across Finance and Human Resources.
- Sound judgment and discretion when handling confidential information.
- Commitment to continuous process improvement and strong internal controls.
- Commitment to the YMCA's mission and values.
Also YMCA COMPETENCIES (Leader) list:
- Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.
- Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
- Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to
Requirements
: include the QUALIFICATIONS list (maybe also safety requirements). We'll combine qualifications and safety requirements into one list. -Skills
: include Skills Of a Successful Candidate list and YMCA COMPETENCIES (maybe as bullet). Could combine. -Benefits
: include Benefits Package paragraph. -Pay
: include Pay Rate line. Potential also include a shortfor metadata: FLSA Status, Job Type, Revision Date. We must not repeat job title as heading. We must not include boilerplate: EEO statement, Reasonable Accommodation Statement, etc. We must not include duplicated lines. Now craft HTML. Let's extract text. POSITION SUMMARY: "The Payroll & Benefits Specialist is responsible for the accurate and timely processing of payroll and administration of employee benefits for the YMCA of Southeastern North Carolina. As a member of the Finance team, this position plays a critical role in maintaining payroll accuracy, financial controls, reconciliations, employee data integrity, and compliance. The Payroll & Benefits Specialist works closely with Finance, Human Resources, supervisors, and employees to ensure payroll and benefit transactions are accurately recorded and processed. This position requires exceptional attention to detail, strong analytical and organizational skills, confidentiality, and the ability to manage recurring deadlines within a workforce that includes full-time, part-time, and seasonal employees." We'll put that in
. Responsibilities: list bullet points from essential functions categories. Let's extract each bullet: Payroll Administration: - Process semimonthly payroll accurately and on time, reviewing timecards, pay rates, earnings, deductions, reimbursements, adjustments, and other transactions before submission. - Process payroll changes for new hires, terminations, transfers, compensation changes, and other employee transactions. - Work with supervisors and Human Resources to resolve timekeeping and pay discrepancies. - Maintain payroll records and supporting documentation; prepare reports and perform routine audits for accuracy and data integrity. - Reconcile payroll activity to the general ledger, research discrepancies, and ensure expenses are assigned to the correct departments, programs, locations, cost centers, and accounts. - Process garnishments, tax levies, and other required deductions. - Assist with quarterly and year-end reconciliations and W-2 processing. Benefits Administration: - Administer YMCA-sponsored medical, dental, vision, life insurance, retirement, and other benefits, including timely enrollments, changes, and terminations. - Verify that payroll deductions match employee elections; reconcile carrier invoices with enrollment and deduction records; and resolve discrepancies. - Coordinate with Human Resources on eligibility and employment-status changes, and assist employees with enrollment, deductions, eligibility, and benefit resources. - Support open enrollment through system updates, employee elections, deduction changes, and reconciliation. - Work with carriers, brokers, retirement plan administrators, and other vendors. - Maintain accurate benefit records. Financial Reporting & Reconciliation: - Reconcile payroll-related balance sheet and general ledger accounts; prepare assigned journal entries and supporting documentation. - Review payroll expenses and labor allocations, and research differences among payroll, HRIS, benefits, and accounting systems. - Assist with month-end and year-end close, and prepare documentation for financial, retirement plan, workers’ compensation, and other audits. - Generate payroll, labor distribution, benefits, and workforce reports while maintaining appropriate processing controls and documentation. Systems & Data Administration: - Maintain accurate payroll and benefit data in Paylocity and applicable accounting systems; verify employee changes and the flow of information among Payroll, Benefits, Human Resources, and Finance. - Audit data, generate and analyze reports, and assist employees and supervisors with payroll, timekeeping, and system questions. - Support system implementations, upgrades, testing, and process improvements, and maintain written payroll and benefit procedures. Employee Support & Collaboration: - Respond professionally to employee payroll and benefit questions. - Partner with Human Resources on status changes, compensation, eligibility, onboarding, and separations, and with Finance on payroll accounting, reconciliations, budgeting, and reporting. - Identify ways to improve payroll and benefit processes, controls, accuracy, and efficiency. - Perform other duties as assigned. We'll combine these into a single
- list. Requirements: from QUALIFICATIONS: - Bachelor’s degree in Accounting, Finance, Business Administration, Human Resources, or a related field preferred. - Two or more years of experience in payroll, accounting, benefits administration, or a related function preferred. - Experience with multi-department or multi-location payroll and full-time, part-time, and seasonal employees is also preferred. - Working knowledge of payroll, timekeeping, deductions, benefits, and applicable wage and hour requirements. - Understanding of payroll accounting, general ledger reconciliation, financial reporting, and internal controls preferred. - Proficiency in Microsoft Excel and ability to analyze large amounts of employee and financial data. - Experience with SGA, Paylocity, or other HRIS, payroll, and accounting systems preferred; willingness to learn new systems required. - Strong numerical, analytical, and reconciliation skills, with the ability to identify discrepancies, research causes, and resolve issues. - Exceptional attention to detail, organizational skills, and ability to meet multiple recurring deadlines accurately. - Strong communication, customer-service, and collaboration skills, including the ability to explain payroll and benefits information clearly and work across Finance and Human Resources. - Sound judgment and discretion with confidential information, a commitment to process improvement, and alignment with the YMCA’s mission and values. Also safety requirements list: - CPR & First Aid – Must be able to complete and maintain certification in CPR and First Aid; able to assist individuals in need until professional help arrives. - Emergency Response – Ability to quickly identify emergency situations (medical, fire, environmental, etc.) and respond appropriately following established procedures. - Incident Management – Required to report all safety incidents and hazards immediately and accurately to supervisors. - Safe Environment – Commitment to maintaining a safe, clean, and hazard-free environment for all staff, members, and participants. - Physical Readiness – Must be able to perform physical tasks related to safety, including assisting individuals of various ages and physical abilities. - Compliance – Follow all YMCA safety protocols, OSHA standards, and state/local regulations as applicable. We can include these under Requirements as well. Skills: from Skills Of a Successful Candidate list: - Strong numerical, analytical, and reconciliation skills. - Exceptional attention to detail. - Understanding of the relationship between payroll transactions and financial reporting. - Ability to manage multiple recurring deadlines without sacrificing accuracy. - Ability to recognize discrepancies and independently research potential causes. - Strong technology skills and willingness to learn new systems. - Ability to communicate payroll and benefit information clearly to employees and supervisors. - Strong collaboration skills, particularly when working across Finance and Human Resources. - Sound judgment and discretion when handling confidential information. - Commitment to continuous process improvement and strong internal controls. - Commitment to the YMCA's mission and values. Also YMCA COMPETENCIES (Leader) list: - Mission Advancement: Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. - Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. - Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to