Payroll & Benefits Coordinator

About the role

Support accurate payroll processing and day-to-day benefits administration while delivering excellent customer service to employees and managers.

Responsibilities

• Payroll Support: Provide support to ensure timely and accurate payroll processing by compiling, organizing, reviewing, and validating payroll data.
  • Partner with supervisors to ensure accurate time and pay reporting on an ongoing basis; run, maintain, and distribute bi-weekly payroll and management reports.
  • Aid in payroll entries, corrections, and adjustments as needed, including bonuses, commissions, and other variable compensation.
  • Cook payroll, billing, and related accounting reports on a recurring and ad-hoc basis.
  • Respond to employee and manager payroll inquiries, resolving routine issues and escalating complex matters as appropriate.
  • Manage the shared payroll email inbox, providing timely responses, and routing or escalating requests when necessary.
  • Support the Payroll Team by managing garnishment uploads, direct deposit corrections, and wisely pay card administration.
• Benefits Administration Support: Support day-to-day benefits administration activities, including enrollments, changes, and terminations.
  • Run, maintain, and reconcile routine benefits reports related to eligibility, enrollments, deductions, and carrier feeds.
  • Support benefits audits, data reconciliation efforts, and annual open enrollment preparation.
  • Aid in the planning and execution of the annual benefits open enrollment, including system testing, employee communications, and vendor coordination.
  • Prepare and coordinate employee meetings and informational sessions to support understanding of benefits and company incentive programs.
  • Maintain and update benefit-related resources, including FAQs, intranet content, benefit websites, and associate communications.

Requirements

• Experience: 2-3 years of experience supporting payroll and benefit operations for a multi-state workforce.
• Proficiency in Microsoft Excel and reporting.
• Working knowledge of human resources principles, practices, and procedures.
• Desire to continue developing expertise in payroll, benefits, and compliance.

Skills

• Highly organized and detail-oriented.
• Strong analytical and problem-solving skills with an eye toward process improvement.
• Ability to work efficiently in a fast-paced, deadline-driven environment and adapt to shifting priorities.
• Demonstrated ability to build and maintain positive working relationships with service providers, coworkers, supervisors, and leaders.
• High level of integrity and discretion when handling confidential and sensitive information.
• Strong technical aptitude: advanced proficiency in Microsoft Excel (including pivot tables and VLOOKUP), Word, PowerPoint, and Outlook.

Qualifications

• Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree in a related field preferred.

Schedule / in-office requirements

Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home. Office locations: 500 E John Carpenter Fwy, Irving, TX, 1010 N University Parks Drive, Waco, TX.

Pay

Commensurate with experience

Benefits

• Financial Benefits: Equity and bonus opportunities
• Neighborly Benefits
• Check out our benefits offerings here: Neighborly Benefits