Payroll Associate

About the role

The organization operates within the health care sector, focusing on transforming health through compassionate, connected, and technology-enabled care. It aims to deliver personalized value and empower individuals in their health journeys. The company manages a broad employee base and supports its workforce with comprehensive benefits and a commitment to workplace inclusion. The PAYROLL ASSOCIATE role is responsible for processing payroll accurately and on time, ensuring compliance with federal and state regulations. This position serves as the primary contact for employee inquiries related to payroll, time, and labor, resolving routine issues and escalating complex cases. The role contributes to maintaining the integrity of payroll operations and supports continuous process improvement within the payroll function.

Responsibilities

• Process payroll transactions and administrative data entry such as benefit corrections, severance, PTO donations, deductions, and garnishments.
• Audit timecards, validate special payments, and review pay variances before payroll processing.
• Serve as first contact for payroll and labor inquiries via phone, email, and help desk, escalating as necessary.
• Research and resolve paycheck questions, providing clear explanations of net pay calculations.
• Manage paycheck distribution issues and communicate corrections.
• Create and maintain standard operating procedures for payroll processes.
• Identify and recommend improvements to payroll operations.
• Collaborate with the team to enhance payroll consistency and support coordination with Payroll Accounting.

Requirements

• Minimum 4 years of related work experience.
• Experience with HRIS/Payroll systems.
• High school diploma or GED.
• Basic knowledge of paycheck calculations from gross to net pay.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong interpersonal, verbal, and written communication skills, including active listening.
• General knowledge of Payroll and HR policies (preferred).
• Associate or bachelor's degree in a related field (preferred).
• Experience with Oracle Cloud HCM Payroll module and ADP Payment Solutions (preferred).

Pay

Hourly pay range: $24 - $38. Typical hourly pay range: $24 - $30. Final pay is determined based on market competitiveness, internal equity, and candidate qualifications.

Benefits

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits including life insurance and disability programs.
• Leave programs supporting personal circumstances.
• Retirement savings plan with employer match.
• Paid time off, volunteer time off, 10 holidays, and 2 well-being days.
• Additional voluntary benefits and a comprehensive wellness program.