Payroll Associate

Acrisure is a global fintech leader empowering businesses and individuals with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services, and more. With revenue growth from $38 million to nearly $5 billion in twelve years, Acrisure employs over 19,000 colleagues in more than 20 countries.

About the role

Acrisure is seeking a Payroll Associate in Grand Rapids, MI to support the accurate, timely, and compliant processing of payroll across a defined employee population and set of business units. This role operates with responsibility for assigned payrolls, ensuring precision, compliance, and a high-quality employee experience. The Payroll Associate performs full-cycle payroll processing activities, manages payroll data integrity, and serves as a key point of contact for payroll inquiries within their assigned scope.

Responsibilities

• Independently process assigned payrolls across multiple frequencies and entities for a designated employee population.
• Serve as the primary payroll contact for assigned business units, divisions, and/or agency partners, ensuring timely resolution of payroll-related needs.
• Compile, review, and validate payroll inputs including hours, earnings, deductions, tax elections, and adjustments for accuracy and compliance.
• Perform full-cycle payroll activities including regular payroll runs, off-cycle payments, and corrections within defined thresholds.
• Research and resolve routine-to-moderately complex payroll discrepancies and issues, escalating when outside of established parameters.
• Maintain accurate payroll records and system data ensuring data integrity across the HRIS/Payroll platforms.
• Ensure payroll transactions comply with federal, state, and local regulations as well as internal policies and controls.
• Execute payroll audits and reconciliations for assigned payrolls, identifying and resolving payroll variances within established parameters.
• Support year-end activities including W-2 validation, reporting, and audit preparation for assigned scope.
• Maintain documentation and payroll records in accordance with retention requirements and audit standards.
• Respond to payroll inquiries via ServiceNow and other channels for assigned employee groups, providing accurate and timely resolution.
• Deliver a high level of customer service while interpreting and explaining payroll policies, procedures, and pay outcomes.
• Escalate complex, high-risk, or policy-sensitive issues as appropriate.
• Maintain clear and complete documentation of all inquiries, actions taken, and resolutions.
• Follow established payroll procedures and internal controls with a strong adherence to accuracy and deadlines.
• Monitor payroll cycles for assigned populations to ensure timely execution and minimal errors.
• Identify recurring issues or inefficiencies and communicate observations to Payroll leadership.
• Participate in training and cross-function learning to reinforce payroll expertise and system proficiency.

Requirements

• Demonstrated experience with multi-state payroll processing or high-volume payroll environments.
• Strong customer service and stakeholder management skills.
• Proven attention to detail and accuracy in transactional work.
• Ability to manage multiple payroll cycles and deadlines simultaneously.
• Experience working with confidential and sensitive information.
• Proficiency in Microsoft Office, particularly Excel (data validation, formulas, and reconciliation support).
• 3+ years of payroll, HR, accounting, finance, or related operational experience.
• High school diploma or equivalent.
• Hands-on experience with payroll systems (Workday, ADP, UKG, or similar).
• Experience supporting multi-entity payroll structures or complex payroll inputs.
• Experience with full-cycle and high-volume payroll processing (~3,000 employees).
• Exposure to payroll compliance, audits, and reporting activities.
• Experience in a centralized payroll function supporting distributed business units.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Benefits

• Physical Wellness: Comprehensive medical, dental, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.