Payroll Analyst

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents, connecting it to business systems of record.

About the role

This individual contributor role reports to the Senior Manager, Global Payroll. The Payroll Analyst is responsible for proactive collaboration with key internal business partners within the Global Payroll organization and third-party vendors, handling payroll analysis and validations for Japan, Singapore, and Australia. This position is designated as remote, meaning the employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Responsibilities

• Support the processing of international (Japan, Singapore, Australia) payrolls, ensuring timely and accurate payroll execution
• Review, validate, and reconcile payroll data to ensure accuracy in payments, reporting, and record-keeping
• Provide leadership and mentorship to staff members
• Identify and implement payroll efficiencies and automation strategies
• Ensure accurate quarter-end and year-end payroll processing, including federal, state, and local tax reconciliations for international payrolls
• Receive, review, and analyze payroll-related tax notices from federal, state, and local agencies
• Track, document, and respond to tax notices, ensuring timely resolution in partnership with tax vendors or agencies
• Provide exceptional customer service by responding to complex payroll and tax-related inquiries from employees, managers, HR Business Partners (HRBPs), HR Operations, and external vendors
• Draft and maintain clear, detailed Standard Operating Procedures (SOPs) for payroll processes
• Support payroll-related projects and initiatives as assigned
• Provide payroll data and reporting to internal stakeholders as needed
• Process workers' compensation audit reconciliations
• Assist with audits as necessary

Requirements

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field
• 5+ years of payroll experience, with at least 2 years supporting international payrolls (specifically Japan, Singapore, and/or Australia)
• Experience with end-to-end payroll processing, including tax reconciliation and compliance
• Experience with payroll systems and tools (e.g., ADP, Workday, SAP, or equivalent)
• Experience reviewing, auditing, and reconciling complex payroll data with high attention to detail
• Experience managing multiple priorities in a fast-paced environment with minimal supervision
• Experience with Microsoft Excel and reporting tools

Preferred Qualifications

• Strong interpersonal and communication skills with the ability to engage effectively across HR, Finance, and external stakeholders
• Global Payroll Management (GPM), Certified Payroll Professional (CPP), or other payroll-related certification
• Experience leading or mentoring payroll team members
• Hands-on experience with payroll operations in Japan, Singapore, and Australia, including local compliance and statutory requirements
• Familiarity with tax agency correspondence and resolution processes for international payrolls
• Experience supporting payroll-related audits and workers' compensation reconciliations
• Proven success in driving process improvement initiatives and automation within payroll functions
• Strong analytical and problem-solving skills with a continuous improvement mindset

Pay

Pay for this position is based on geographic location and may vary depending on job-related knowledge, skills, and experience. The following details pay ranges in specific locations:

• California: $98,000.00 - $142,450.00 base salary
• Illinois, Colorado, Massachusetts, Minnesota: $93,500.00 - $121,475.00 base salary
• Washington, Maryland, New Jersey, New York (including NYC metro area): $93,500.00 - $127,400.00 base salary
• Washington DC: $98,000.00 - $127,400.00 base salary
• Ohio: $83,500.00 - $108,550.00 base salary

This role is also eligible for the following bonus:

• Sales personnel: variable incentive pay dependent on achievement of pre-established sales goals
• Non-Sales roles: company bonus plan, calculated as a percentage of eligible wages and dependent on company performance

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: up to six months off with your child after birth, adoption, or foster care placement
• Full Health Benefits Plans: options for 100% employer-paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses, and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.