Payments Processor (59100)

About the Role

The Payments Processor ensures accurate and timely processing of ACH transactions and wire transfers while maintaining compliance and mitigating risk. This role supports internal and external customers by delivering exceptional service, resolving payment issues, and upholding operational standards in a fast-paced, high-volume environment.

Responsibilities

• Accurately process ACH transactions and wire transfers within established deadlines.
• Monitor and reconcile daily transaction activity to ensure accuracy and compliance.
• Validate transaction details and resolve discrepancies promptly.
• Assist customers with compliance and audit requirements related to ACH and wire services.
• Respond swiftly to fraud or compromised account situations, prioritizing customer protection.
• Maintain confidentiality and adhere to regulatory and internal standards.
• Provide prompt and professional support for ACH and wire processing via phone, email, and digital channels.
• Troubleshoot payment processing issues and guide customers and internal partners toward resolution.
• Serve as a resource for frontline staff and internal teams seeking ACH and wire processing knowledge.
• Act as a subject matter expert on ACH and wire products and procedures.
• Document events, issues, and resolutions in the CRM system.
• Ensure all processing activities meet quality and timeliness standards.

Requirements

• Strong attention to detail and accuracy under time-sensitive conditions.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities while maintaining confidentiality.
• Experience with ACH and wire processing systems preferred.
• Demonstrate strong adherence to regulatory standards and proactively implement risk mitigation strategies to ensure secure and compliant payment processing.

Physical Requirements

• Must be able to remain in a stationary position for long durations (e.g., 6-8 hours with breaks).
• Occasionally required to stand or walk short distances.
• Manual dexterity for using keyboard, mouse, and telephone system.
• Visual acuity to read computer screens and written documents.
• Occasionally lifting office supplies, files, and small packages (typically up to 10-25 lbs).
• Ability to hear and understand spoken communication, including customer (internal and external) inquiries and phone conversations.
• Ability to speak clearly and be understood in person and over the phone.

About the Company

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you're passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.