Payments Analyst I, II or III
About the role
As a Payments Analyst I, II, or III your role is pivotal in ensuring timely and accurate processing of various back office operational functions to ensure seamless execution and delivery of consumer and business payment services for WSECU members. You’ll be providing phone, chat and email support to members and coworkers for operational, technical and service‑related needs, handling and following up on member and employee inquiries related to payment services, and providing operational and technical support to internal and external members for ACH, Zelle, check processing, Mobile Deposit, Bill Pay, Peer‑to‑Peer P2P, Digital Currency, Wire Processing, GL Balancing, Loan Payments and oversight and maintenance related to the core processing system, Symitar.
Responsibilities
- Delivering outstanding service and support through responsive, professional, and positive interactions with co‑workers, members, vendors, and external parties via phone, email, chat, and SharePoint.
- Building and maintaining strong working relationships across the organization to foster collaboration, support team objectives, and respond positively to departmental and organizational changes.
- Exhibiting a high level of integrity while maintaining confidentiality and safeguarding sensitive member