Payment Processor

Position Summary

The Processor, Payment is responsible for accurately and timely processing of customer mortgage payments to the servicing system daily. This position will work collaboratively with business units to ensure company guidelines and processes are met.

Essential Job Duties And Responsibilities

• Posts customer payments and payoffs accurately and timely, either manually or electronically, to the servicing system of record.
• Performs reconciliation of all posted items.
• Disperses checks and performs reconciliation of disbursements.
• Contacts attorney, title agents and borrowers for short payoffs.
• Sets up and maintains ACH accounts.
• Works on pending and exception items.
• Maintains and processes daily exception reports identified to minimize company risk.
• Maintains reversal of posting transactions i.e., NSF and reversals.
• Scans mortgage payments into the servicing system and depository bank.
• Opens and processes mail.
• Receives, tracks and documents incoming Cash Management items.

Essential And Other Job Duties And Responsibilities

• Data analysis and reconciliation of data pertaining to payment applications.
• Root cause analysis to minimize risk to company.
• Individual decision-making ability with documented fact-based decision within authority level.
• Research and remediation ability based on minimal data for research.
• Ability to adjust and learn quickly.

Other Duties And Responsibilities

• Performs other related duties as assigned.

Education

• High School Graduate/GED: Required
• Vocational/Technical School/Diploma Program: Preferred
• Associate Degree: Preferred
• Bachelor’s Degree: Preferred

Related Work Experience

• 0-1 Years Required
• 2-4 Years Preferred

Additional Experience

• Can additional experience substitute for education: Yes, if the experience is in a similar field and demonstrates the required skills and knowledge.

Specialized Skills & Knowledge

• Sagent, LoanServ experience, a plus
• Accounting/mathematical skills including the ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
• Data entry experience; quick and accurate
• Intermediate Excel knowledge and ability to manipulate data
• Banking software experience; depositing, posting, balancing checks

People Management Level

This position is an individual contributor.

Workplace Conditions

• Frequently: requires this activity 34% to 66%
• Occasionally: requires this activity up to 33%
• Continuously: requires this activity 67% to 100%
• Standing/Sitting/Walking: Frequently: requires this activity 34% to 66%
• Kneeling/Crouching/Squatting/Bending: N/A: does not require this activity
• Reaching/Working Overhead: N/A: does not require this activity
• Repetitive Hand Motion: Continuously: requires this activity 67% to 100%
• Special Vision or Hearing Requirements: N/A: does not require this activity
• Pushing/Pulling (up to 20 pounds): N/A: does not require this activity
• Lifting/Carrying (up to 20 pounds): Occasionally: requires this activity up to 33%

Equal Employment Opportunity

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Americans With Disabilities Act Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.