Payment Processor

Duncan Solutions, LLC, is a full-service transportation management company that focuses on connecting people, technology, and data to make cities more livable and efficient. As a leading provider of parking and tolling management solutions, we support municipal and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, and customer experience operations.

Work Location: Onsite
315 Daniel Zenker Drive, Horseheads, NY 14845

Candidates must be legally authorized to work in the United States without current or future sponsorship requirements.

Pay

$17.00 per hour, depending on experience, skills, and location.

Schedule

Monday – Friday, 9:00 AM – 6:00 PM EST. Some weekends and shift hours may vary based on business needs.

About the Role

The Payment Processor is responsible for accurately generating, processing, and recording payments in accordance with client requirements and federal regulations. This role ensures all transactions are handled securely, efficiently, and with a high level of attention to detail.

Responsibilities

• Access safe using dual controls, retrieve payments/documents, and prepare items for daily processing.
• Process manual, cash, check, and other mail-in payment types in the appropriate system of record.
• Post returned checks (e.g., NSF, account closed) and update the system of record accordingly.
• Process payment requests and refunds submitted by business partners and clients.
• Process permits and maintain log of work processed. Research and respond to permit inquiries.
• Manage inventory supply for physical permits and escalate system issues impeding this function.
• Perform manual entry according to specific client requirements into applicable system of record and maintain statistical data.
• Secure payments and documents in locked storage in accordance with departmental controls.
• Scan handwritten citations; reconcile citations received, sent to vendor, and returned and imported into system of record. Research discrepancies and document findings.
• Retrieve mail from the post office; sort, open, batch, log, and distribute incoming mail following reference documents.
• Reconcile payments received to posting and deposit files daily; investigate discrepancies and complete necessary research.
• Scan and log all payments, citations, and correspondence received.
• Support procedural updates, system updates and/or conversions, and internal training initiatives.
• Complete special assignments at the direction of Management.
• Archive mail according to internal and contractual requirements.
• Process deposits via ICL (image cash letter), RDC (remote deposit capture), mail in, or directly to the local bank as warranted by the business process, ensuring amounts and other details are accurately captured in logs, systems, and deposits.
• Reconciliation of any other type of work processed, including but not limited to handwritten citations scanned, sent to vendor, returned by vendor, and imported to system of record.
• Perform indexing step as required for each client and process.

Requirements

• High School Diploma or GED from an accredited institution.
• 6–12 months experience in collections, clerical/administrative environment, or equivalent.
• Basic knowledge in Microsoft Office including Word, Excel, and Outlook.
• Strong calculator and math skills.
• Highly organized, detail-oriented, and process-driven individual.
• Must have an operating vehicle and valid driving privileges for daily mail retrieval.

Physical Demands and Working Conditions

• Must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regularly required to stand; reach with hands and arms; use hands to finger, handle, or feel objects, tools, or controls; talk, hear, and walk.
• Occasionally required to stoop, kneel, crouch, or crawl.

Benefits

• Medical, Dental, & Vision Insurance
• Healthcare & Dependent Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with Employer Contribution
• Company Paid Life and AD&D Insurance
• Company Paid Short- & Long-Term Disability
• Employee Assistance Program (EAP)
• 401(k) with Employer Match (Traditional/Roth/Safe Harbor)
• Paid Time Off (PTO Accrual)
• 10 Company Holidays
• Sick Time Accrual
• Parental Leave
• Jury Duty
• Military Leave
• Bereavement Leave
• Other Voluntary Benefits:
  • Life and AD&D Insurance for Employees/Spouse/Child(ren)
  • Critical Illness Insurance
  • Accident Insurance
  • Dependent Care Flexible Spending Account (DCFSA)