Payment Posting Specialist

Duties/Responsibilities

• Maintain a positive ongoing relationship with franchises through regular email or phone contacts.
• Works independently, prioritizes tasks, and aligns work with Vital Care goals.
• Works as a committed team player and displays Vital Care's core values.
• Obtains remittance notification from internal applications and external sources for timely posting of payments to patient accounts.
• Completed reconciliation process in accordance with company policies.
• Communicate with other Vital Care departments regarding payer issues and/or concerns.
• Aids Information Technology in implementing internal applications to support the posting department.
• Works with payers and/or Revenue Cycle team members to track payer recoupments through refunds and/or offsets.
• Works well in a team environment to ensure all payments are posted to patient accounts in a timely manner.
• Scan checks into Bank Software for daily deposits.
• Analyze the explanations of benefits to ensure adjustments and transfers are applied appropriately.
• Process and post credit card payments.
• Index payments to daily posting workflow to allow for timely posting of payments.
• Perform additional duties of similar complexity as assigned by Vital Care Leadership.

Required Skills/Abilities

• Excellent communication skills: listening, speaking, understanding, and writing.
• Prior proven understanding of processes, systems, and techniques to ensure successful posting of an insurance explanation of benefits.
• Prior proven ability to identify gaps and problems from documentation review, determine lasting solutions, make effective decisions, and take necessary corrective action.
• Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
• Prior proven knowledge and skill in utilizing the MS Office suite of software and pharmacy applications.

Education and Experience

• High school diploma or equivalent.
• 1-2 years of insurance posting experience preferred.