Payment Poster

Qualifications

• High School Diploma or GED required
• Minimum of 2–3 years of related experience required
• Previous payment posting or hospital patient accounting experience preferred
• Knowledge of medical billing, payment posting, and revenue cycle processes preferred
• Experience with patient accounting systems and electronic remittance advice (ERA) preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent attention to detail with the ability to maintain a high level of accuracy
• Strong communication skills and ability to work collaboratively across departments
• Proficiency with Microsoft Office and healthcare billing software preferred

Responsibilities

• Post electronic and manual payments accurately into the patient accounting system
• Research and resolve unidentified accounts using established identification processes
• Interpret remittance advice and payer behavior to ensure proper account resolution
• Forward balances and overpayment recoveries as appropriate
• Reconcile bank deposits and special accounts, including payment transfers and refunds
• Run system queries to review account details and monitor payment postings and transfers
• Process payment corrections, payment transfers, inter-facility transfers, capitation payments, and payroll deductions
• Communicate with reconciliation teams to resolve payment discrepancies
• Contact insurance companies to obtain remittance advice or missing information needed for accurate payment posting
• Open and manage tickets with business partners to ensure timely resolution of outstanding payment issues
• Identify, reconcile, track, and document owner-to-owner refund transactions
• Participate in special projects and process improvement initiatives as assigned

What We Offer

• Medical, dental, vision, and prescription coverage
• Life and AD&D coverage
• Availability of short- and long-term disability
• Flexible financial benefits including FSAs and HSAs
• 401(k) and access to retirement planning
• Paid holidays and vacation