Payment Operations Representative

About the Role

We are looking for a proactive, detail-oriented, analytical individual to join our team as a Payment Operations Representative. This role provides back-office support for processing transactions via ATM/ITM, RDC, Mail, Lockbox, and Cenlar, while ensuring compliance with NACHA and UCC 3 & 4 operating rules and regulations.

Responsibilities

• Process and balance all checks received by mail and headquarters staff; scan and prepare batch(s) for delivery to the Federal Reserve.
• Receive, process, and store all checks deposited in ITM-ATMs.
• Review and balance all ITM-ATM deposits through the Image Center system.
• Verify payees and endorsements of negotiable items received through ITM-ATM, mail, and Remote Deposit Capture.
• Review and process Remote Deposit Capture deposits and ensure batch files are completed within SLA.
• Verify checks through Early Warning System in accordance with credit union policy.
• Process Savings Bonds received at ITM locations and prepare batch(s) for delivery to the Federal Reserve.
• Process mutilated cash received at ITM locations and deposit with Brinks.
• Issue ATM cards.
• Process Cenlar daily postings, lockbox, returned mail, and address change files.
• Create and maintain recurring ACH payment plans and process ACH and check stop payment orders within established department SLA and in accordance with policies and procedures.
• Process dealer loan payoffs, including working with members and dealerships on payoff shortfalls.
• Inform Consumer Lending of daily payoffs to ensure titles/liens are released timely to the dealership.
• Balance Payment Operation General Ledgers.
• Provide prompt, courteous, and exceptional member service.
• Support members and team with a positive attitude and readiness to assist.
• Participate in Regional Payments Association-sponsored training events when applicable.
• Demonstrate functional knowledge of anti-money laundering laws, the Right to Financial Privacy Act, the Bank Bribery Act, Bank Secrecy Act, Identity Theft Red Flag, Reg CC, U.S. Patriot Act, and Office of Foreign Assets & Control.

Requirements

• High school diploma or equivalent required; some college preferred.
• Minimum 1-3 years of experience or a combination of education and experience.
• Bilingual (English/Spanish) preferred.

Schedule

Monday–Friday (8:00 am to 6:00 pm). Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Location

Downtown Tampa – GTE Headquarters