Payment Operations Associate II
About the role
Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.
Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Payment Operations Associate II, you’ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partner's experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships.
SHARED AMBITION. INSPIRED FUTURE. At Alegeus, our success is guided by our aligned vision and values—it is how we work together and collaborate to achieve our goals. People First. We pride ourselves in bringing talented people together and treating one another with care. Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one. Always Advancing. We are driven by potential and relentlessly determined to achieve our goals. “I truly believe that people who are well-skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee
Responsibilities
- Regularly oversee back office and banking operations, including tasks related to Consumer Identification Program (CIP), Office of Foreign Asset Control (OFAC), account reconciliations, transaction processing, and claim resolutions for Consumer Directed Healthcare and Health Savings Account inquiries.
- Meet daily productivity goals, including managing priority client tickets and responding to work requests within defined SLAs.
- Communicate effectively with internal and external stakeholders, identifying and resolving issues that pose financial risks to the company.
- Monitor