Card Operations Associate - Payment Operations

Essential Duties And Responsibilities

• Ensures accurate and timely processing of debit card, commercial credit card, and other card related functions.
• Collaborates with peers and leaders effectively.
• Demonstrates a willingness to change processes and technological capabilities.
• Willingness to learn new systems and processing in order to streamline and scale work.
• Performs work within customer service level expectations and key vendor processing timelines.
• Performs daily work as defined with accuracy.
• Reviews and processes debit card requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems.
• Processes transactions within associated compliance and requirements.
• Analyzes transactional risk and reasonableness in accordance with bank guidelines.

Other Requirements

• Acquires and maintains a proficiency in the Bank's policies and procedures, and adheres to all laws, rules and regulations that are applicable to your conduct and the work you will be performing.
• Completes all assigned compliance training in a timely manner.
• Possesses clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner.
• Interacts effectively within a team and with customers they service.
• Manages priorities and meets critical deadlines as defined.
• Displays strong organizational and prioritization skills.
• Acts as a team player with a positive outlook.
• Demonstrates proficiency in basic computer applications such as Microsoft Office and ability to learn various applications.
• Displays demonstrated proficiency in various Banking Software programs.

High School Diploma or General Education Degree (GED) required.