Payment Exceptions Analyst

About the role

Fiserv is a global leader in fintech and payments, connecting financial institutions, corporations, merchants, and consumers millions of times a day. As a Payment Exceptions Analyst, you will investigate and resolve financial discrepancies and anomalies within our financial systems.

Responsibilities

• Investigate and resolve payment exceptions during the payment processing cycle and in compliance with policies and regulations.
• Analyze payment discrepancies and reconcile financial data across various systems to ensure accuracy.
• Communicate payment discrepancies to inform internal and external stakeholders including issuer remediation and escalation to management.
• Support and monitor existing automations, working directly with project analysts on issue resolution, enhancements, and testing.
• Partner with subject matter experts to support issue remediation and escalate concerns when needed.
• Work with internal teams and external network representatives to resolve operational issues.
• Supporting internal and external association or network releases impacting daily work.

Requirements

• Experience in Payment Exceptions/Suspense, Reconciliation, Banking, and/or similar discipline.
• Experience in data analysis.
• Experience in Excel.
• 3+ years of equivalent combination of education, work, or military experience.

Qualifications

• Bachelor's degree.
• Experience with data entry, Microsoft 365, Microsoft Power BI, Power Automate, or other business process automation tools.

Skills

• Data analysis skills.
• Excel proficiency.

Benefits

• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

Pay

$47,000.00 - $60,000.00 per year. These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ.

Schedule

This role is on-site Monday through Friday.