Payment Applications Analyst

About the role

The Payment Applications Analyst plays a crucial role within the Accounts Receivable team, focusing on accurate processing and reconciliation of client payments, analyzing transaction data, and improving payment workflows.

Responsibilities

• Investigate and resolve discrepancies daily in payment allocation, UA, and Cost postings.
• Identify and resolve payment issues promptly.
• Work closely with the AR team to identify, address, and resolve payment issues, potentially involving cross-functional collaboration across multiple groups.
• Maintain documentation for compliance reporting and audits.
• Utilize and apply best practices regarding tools, technology, and standard financial processes.
• Provide assistance to lawyers, staff, and clients that are receivable related.
• Maintain and reconcile AR ledger to ensure accurate and timely recognition of payment.
• Reconcile complex financial accounts and resolving discrepancies with finesse.
• Provide assistance to training, as needed.
• Collaborate with the Director of Accounts Receivable with testing and training the AR team in 3E.
• Facilitate communication across all management levels, utilizing strong attention to detail and excellent interpersonal skills.
• Make well-informed, independent decisions and provide support for those decisions to the management team when needed.

Qualifications

• High School Diploma or equivalent, required.
• Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
• 3+ years of experience in accounts receivable or payment processing.
• Experience in a law firm or professional services environment, preferred.
• 3-5 years of 3E software experience, preferred.
• Familiarity with electronic payment systems and banking procedures.
• Strong attention to detail; with a focus on accuracy.
• Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
• Strong organizational skills and ability to manage high volumes of transactions and meet deadlines.
• Strong customer services skills.
• Maintain professionalism and responsiveness in all interactions.
• Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
• Ability to work independently as well as in a team environment.
• Respond effectively to changes in systems, processes, or priorities.