Payment Correspondence Lead

Essential Functions

• Bill Processing: Prepares outgoing Bill Requests and Registrations to taxing authorities; Opens incoming mail from taxing authorities and routes to appropriate processes; Authenticates all tax bills received and confirms correct taxing authority information; Keys tax amounts into LERETA’s TCSL (Tax C Service Search Listing) System; Images and indexes customer documents for proper uploading to LERETA’s WebXtender System; Distributes Outsourcing Mail according to Lender-approved Mail matrix.
• Payment Processing: Cash Management - Expedites the identification of incoming electronic funds and lender checks; Keys details into Payment DB for mass payments; Balances funds accurately for mass payments to taxing authorities in conjunction with ELD (Economic Loss Date) to ensure timely remittance; Analyzes prioritization of work and projects by creating, manipulating, and utilizing excel spreadsheets; Files and pulls necessary tax bills for Payment processing; Evaluates position of funds in-house against various SLA’s to determine best processing path supporting team goals and customer expectations; Utilizes Internal Controls such as internal DCP (Daily Cash Position) report to monitor funds payable to LERETA; Initiates and prepares timely and accurate Electronic Funds Transfers to various taxing authorities; Uploads payment file details to Taxing Authorities Vendor Websites (Auto Agent, GovTech, and Grant Street); Ensures that procedures and policies are followed for excess funds during upload.
• Customer Service: Demonstrates professional telephone mannerism when speaking to LERETA’s mortgage lenders and taxing authorities; Demonstrates professionalism in representing LERETA LLC to internal and external customers; Responds to mortgage lenders and taxing authorities by utilizing effective verbal and written communication in a prompt and accurate manner.
• Quality Control: Provides details of quality issues found throughout process to immediate Team Lead or Supervisor; Accurately prepares production/statistical reports as applicable.

Team Player Responsibilities

• Aids Payment & Correspondence Supervisor with: Identifying issues with team members; Delegating of work during peak cycles; Gathering and recording Daily/Weekly/Monthly statistics for Management; Gathering statistics for Employee One on One’s; Establishing and monitoring productivity measurement standards; Monitoring the monthly temporary budget; Developing of training materials; Assists Payment & Correspondence Processor I, Payment & Correspondence Processor II, and Senior Payment & Correspondence Processor with difficult and/or exceptions to the normal process; Attends meetings during absence of Payment & Correspondence Supervisor when applicable; Prioritizes assignments and report request based on department goals to ensure deadlines are consistently met; Assists team with decision making issues related to determining liability and processing concerns; Assumes Payment & Correspondence Supervisor role in their absence.