Payment and Denials Manager (Full-Time)

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes description about role, duties, responsibilities, qualifications, skills, benefits. No explicit Pay or Schedule info. So we should not include Pay or Schedule sections. Also we should not repeat job title as heading. We need to preserve all substantive info, remove boilerplate like EEO, etc. The posting includes some fluff at start: "Looking for a career where you love what you do..." That's about the role? Could be considered "About the role". We'll include that as prose under About the role heading. Responsibilities: list of duties from "Job Duties And Responsibilities". We'll put as

• . Requirements: maybe "Minimum Job Qualifications" includes education, licensure, work experience. That's qualifications. Could be separate sections: Requirements (maybe knowledge, skills and abilities) and Qualifications (education/experience). The instruction says use headings for Requirements, Qualifications, Skills, Benefits, etc. We'll need to decide what content fits each. We have "Knowledge, Skills and Abilities Required:" list. That's Skills. Also "Ability to effectively communicate..." etc. That's skills. We have "Minimum Job Qualifications" with Education, Licensure/Certification, Work Experience. That's Qualifications. We have "This job might be for you if…" then bullet? Actually it's just a sentence then list of qualifications? It seems like a repeat. We'll treat that as part of Qualifications maybe. We have benefits list after "What’s in it for you:" with many items. That's Benefits. We have no explicit Pay or Schedule, so omit those sections. We need to ensure we don't include headings with empty content. So we will output:

  About the role

  ... (the introductory paragraph(s) about loving what you do, clinic description, etc.)

  Responsibilities

  • ... each duty

  Qualifications

  ... education, licensure, work experience details

  Skills

  • ... each ability

  Benefits

  • ... each benefit
  We need to preserve all substantive info, not invent or summarize away detail. Must not include boilerplate like EEO, etc. The posting includes some fluff like "Think you’ve got what it takes to join our TIC team? Keep reading…" That's maybe part of About the role. Also "A day in the life… Wondering what a day in the life of Payment and Denials Manager at The Iowa Clinic might look like?" That's maybe fluff but we can include as part of About the role? It's not substantive duty. Might be considered filler but it's part of the posting. The instruction: remove duplicated lines, cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This is not boilerplate. It's okay to keep. We need to ensure we don't repeat job title as heading. Not using. We need to output only HTML fragment, no markdown fences. Let's extract content. Intro paragraph: "Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading…" Then "The Manager, Payments & Denials provides leadership and day-to-day oversight including customer service, payment posting, and certain claims denial management. You will drive performance against key revenue-cycle metrics, implement process improvements, and foster a high-performing, inclusive team culture. This role partners closely with clinic operations and other key stakeholders to ensure timely, accurate revenue capture and exceptional service delivery." That could also be part of About the role or Responsibilities. But we have a separate Responsibilities section later. We'll keep the intro as About the role. Then "A day in the life… Wondering what a day in the life of Payment and Denials Manager at The Iowa Clinic might look like?" Might be considered fluff but we can keep as part of About the role. Then "Job Duties And Responsibilities" list: - Recruit, mentor, coach, and develop a high-performing team of customer service representatives, payment posting specialists, and denial analysts. - Define, track, and report on key performance indicators through dashboards and monitor daily and weekly workloads, monitor key volumes (e.g., calls, postings, denials) to adjust staffing or workflows to meet revenue-cycle targets. - Develop, document, and maintain standard operating procedures (SOPs) for all Central Billing Office processes. - Lead process-improvement initiatives to optimize efficiency, reduce errors, and accelerate cash flow. - Manage the customer service phone line to ensure calls are answered timely, escalations are handled promptly, and first-call resolution is maximized. - Monitor call-center metrics (abandonment rate, average handle time, first-call resolution). - Supervise payment posting workflows to guarantee accuracy and timeliness of cash application. - Analyze denial trends, partner with clinics and payors to resolve root causes, and track outcomes to minimize re-work and improve net-collection rates. - Lead or participate in organization-wide projects ensuring CBO requirements and impact are fully addressed. - Design and deliver ongoing training programs on best practices for new hires and existing staff. - Oversee quality-assurance reviews to ensure compliance with regulatory requirements, internal policies, and audit standards. - Performs other tasks as assigned. We'll put each as
• . Then "Knowledge, Skills and Abilities Required:" list: - Ability to effectively communicate with people from diverse professional, educational and lifestyle backgrounds both orally and in writing. - Ability to give, read and understand/follow written and verbal directions. - Ability to operate a computer, including proven general software skills and effective utilization of the Microsoft office suite. - Must demonstrate ability to utilize effective decision-making and problem-solving techniques. - Ability to relate favorably with people and gain their confidence. - Ability to work independently and interdependently with physicians, management, staff and external constituencies. - Requires organizational and self-motivational skills in prioritizing and managing multiple tasks with limited supervision. We'll put each as
• under Skills. Then "Minimum Job Qualifications" section: Education: Bachelor’s degree in business related field or equivalent work experience. Licensure/Certification: None Work Experience: Minimum of 5 years’ experience in a billing office operation with at least 2 years in a leadership role. Customer service knowledge. Demonstrated ability to apply process management skills within the work site. Experience in handling customers. Experience in strategic planning and finance and the ability to understand how this impacts CBO. We'll put as

  maybe with sentences. Could also be

  but instruction says use
  • for any list of duties/requirements/benefits. This is a list of qualifications, so we should use
    • . However the instruction says use
      • for any list of duties/requirements/benefits. Qualifications is a type of requirement. So we should use list. Thus for Qualifications we will output
        • Education: Bachelor’s degree in business related field or equivalent work experience.
        • Licensure/Certification: None
        • Work Experience: Minimum of 5 years’ experience in a billing office operation with at least 2 years in a leadership role.
        • Customer service knowledge.
        • Demonstrated ability to apply process management skills within the work site.
        • Experience in handling customers.
        • Experience in strategic planning and finance and the ability to understand how this impacts CBO.
        But note "Licensure/Certification: None" is a statement; we keep it. Then benefits list after "What’s in it for you:": - One of the best 401(k) programs in central Iowa, including employer match and profit sharing - Employee incentives to share in the Clinic’s success - Generous PTO accruals and paid holidays - Health, dental and vision insurance - Quarterly volunteer opportunities through a variety of local nonprofits - Training and development programs - Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on - Monthly departmental celebrations, jeans days and clinic-wide competitions - Employee rewards and recognition program - Health and wellness program with up to $350/year in incentives - Employee feedback surveys - All employee meetings, team huddles and transparent communication We'll put each as
      • under Benefits. We must not include Pay or Schedule sections. We must not include any boilerplate like EEO etc. There's none. Now produce HTML fragment. We need to ensure proper nesting:

        About the role

        ...

        etc. We must not include extra whitespace? It's fine. Let's craft the About the role paragraph: combine the intro paragraphs and maybe the "A day in the life…" line. We'll put:

        Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place. Think you’ve got what it takes to join our TIC team? Keep reading… A day in the life… Wondering what a day in the life of Payment and Denials Manager at The Iowa Clinic might look like?

        That seems okay. Now Responsibilities
        with each duty. We'll need to ensure we preserve the exact phrasing. Let's list them: - Recruit, mentor, coach, and develop a high-performing team of customer service representatives, payment posting specialists, and denial analysts. - Define, track, and report on key performance indicators through dashboards and monitor daily and weekly workloads, monitor key volumes (e.g., calls, postings, denials) to adjust staffing or workflows to meet revenue-cycle targets. - Develop, document, and maintain standard operating procedures (SOPs) for all Central Billing Office processes. - Lead process-improvement initiatives to optimize efficiency, reduce errors, and accelerate cash flow. - Manage the customer service phone line to ensure calls are answered timely, escalations are handled promptly, and first-call resolution is maximized. - Monitor call-center metrics (abandonment rate, average handle time, first-call resolution). - Supervise payment posting workflows to guarantee accuracy and timeliness of cash application. - Analyze denial trends, partner with clinics and payors to resolve root causes, and track outcomes to minimize re-work and improve net-collection rates. - Lead or participate in organization-wide projects ensuring CBO requirements and impact are fully addressed. - Design and deliver ongoing training programs on best practices for new hires and existing staff. - Oversee quality-assurance reviews to ensure compliance with regulatory requirements, internal policies, and audit standards. - Performs other tasks as assigned. Note the last bullet: "Performs other tasks as assigned." (capital P). We'll keep. Now Skills
        list: -