Payer Relations Generalist

Duties And Responsibilities / Essential Functions

• Answer incoming calls and address emails that come in directly to our National Accounts queues.
• Work directly with users in all areas.
• Assign all new referrals that come into the National Accounts queues to the appropriate branch location and coordinate the process to schedule initial evaluation.
• Track and follow-up on referrals through established process and provide updates and required documentation to the key national payers.
• Maintain company databases that track payer specific information which provides support to Funding, Billing and Collection teams.
• Communicate directly with payers via phone, email or any other means necessary to perform daily work activities.
• Identify areas of improvement within the scope of their function and work with Payer Relations leadership to document and implement change.
• Work on projects as assigned by the Payer Relations leadership team.
• Provides administrative support to the Payer Relations teams.
• Affords other duties and responsibilities as assigned.

Work Environment

This role operates in a professional corporate office or an approved, secure, and HIPAA-compliant home office. The position routinely requires the use of standard digital office equipment and productivity tools.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Required Education, Experience & Competencies

• Highly organized detail oriented.
• Critical thinking skills.
• Ability to prioritize work as needed.

Organization

Organization

Knowledge, Skills And Abilities

• Working knowledge of Microsoft products (Word, Excel,Outlook, Adobe).
• Strong oral and written communication skills.
• Ability to work in team environment.
• Must be able to manage multiple priorities in a fast-paced environment and exercise independent judgment on matters of significance.