Pay Clerk-Army Military Pay Office Support

SRI provides Army Military Pay Office support in the areas of financial management services to the United States Army. Services include general customer service support and inquiries, Soldier readiness point customer service, and finance in and out-processing. Peripheral tasks include processing and management of voucher documents, extension reviews of expenses, supporting documents, and travel orders to ensure service members are paid correctly.

Responsibilities

• Answer personal inquiries about military or travel pay.
• Review and process financial documents.
• Ensure financial documents are complete and accurate; return incomplete or incorrect documents.
• Provide accepted Unit Transmittal Letters to the section Non-Commissioned Officer.
• Conduct in-processing PCS out-processing finance transactions.
• Provide timely and accurate military pay processing services.
• Comply with the Privacy Act and all applicable agency regulations on individual privacy.
• Deliver exceptional customer service; receive, verify, process, and track all pay actions/transactions; follow up and correct resulting rejections.

Requirements

• High school degree; some college preferred.
• Excellent verbal and written communication skills.
• Must speak, read, and comprehend English.
• Sound organizational skills.
• Proficient in Microsoft Office (PowerPoint, Excel, Word, Access).
• Excellent customer service skills with the ability to interact professionally.
• Must be a U.S. Citizen.
• Military background or familiarity with the military is preferred.
• Quality control experience preferred.
• Must have a current secret clearance/favorable tier 3 investigation to apply.

Physical Requirements

• Sedentary work: exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or move objects.
• Must be able to operate general office equipment including computers, phones, and related media.
• Ability to communicate and interact with others, both in person and by telephone.
• Work under time pressure and meet deadlines, sometimes working rapidly for long periods.
• Limited work on weekends and alternate duty hours.