Pavilion Host | USA Pavilion, Expo 2027 Belgrade (Dallas-Fort Worth)

About the Role

The Pavilion Hosts will serve as a guide and cultural ambassador at the USA Pavilion. The Pavilion Hosts should be dynamic and engaging with visitors, sharing the story of the USA Pavilion, fostering cross-cultural connections, and ensuring alignment with the pavilion's mission and objectives. The ideal candidate is energetic and friendly with strong organizational and cultural sensitivity skills.

Key Responsibilities

• Visitor Experience Support: Deliver exceptional service by assisting with visitor inquiries, guiding tours, and supporting interactive exhibits and programming.
• Wayfinding & Guidance: Welcome and provide directions to visitors, guide them through exhibits, and manage queues and crowds at the USA Pavilion.
• Cultural Engagement: Foster meaningful interactions with international visitors, encouraging cultural exchange and positive visitor experiences.
• Compliance and Protocol: Ensure adherence to Expo regulations, pavilion policies, and cultural protocols while interacting with visitors and stakeholders.
• Cultural Sensitivity: Ensure all interactions, events, and communications respect cultural sensitivities and reflect positively on the USA Pavilion.
• Emergency Readiness: Understand and be able to execute emergency procedures, ensuring preparedness to assist visitors in crisis situations or unexpected events.

Skills & Qualifications

• Legal right to work in the United States of America.
• English speaking (C1 or Native). Fluency in additional languages is a plus.
• Excellent interpersonal and relationship-building skills with the ability to motivate and collaborate with people from varied backgrounds and experiences while maintaining a calm, positive, and professional approach.
• Strong written and verbal communication skills, with emotional intelligence and cultural awareness across different audiences and environments.
• Flexible, adaptable, and open to feedback in a fast-paced and evolving project environment.
• Resourceful, proactive, and solution-oriented, with the ability to manage shifting priorities effectively.
• Demonstrates professionalism, integrity, honesty, and respect at all times.

Preferred Qualifications

• Previous Expo or Exhibition/Experiential, Retail, Hospitality, Sport, or Volunteering experience.
• Serbian speaking (not required but viewed favorably).

Key Dates & Location

The role will be based in Belgrade, Serbia, from May 5, 2027, through August 16, 2027.

Benefits

All staff relocating to Belgrade will be provided with a compensation and benefits package indicative of the role they are serving as well as their experience level. The final details of this will be discussed within the final stages of the interview process.