Pavilion Host | USA Pavilion, Expo 2027 Belgrade (Austin)

About the Role

The Pavilion Hosts will serve as a guide and cultural ambassador at the USA Pavilion for Expo 2027 Belgrade, a Bureau of International Expositions (BIE)-recognized World Expo taking place in Belgrade, Serbia, from May 15 to August 15, 2027, under the theme "Play for Humanity – Sport and Music for All." The Pavilion Hosts should be dynamic and engaging with visitors, sharing the story of the USA Pavilion, fostering cross-cultural connections, and ensuring alignment with the pavilion's mission and objectives. The ideal candidate is energetic and friendly with strong organizational and cultural sensitivity skills.

The nature of Expo operations requires a collaborative and flexible working environment across all areas of the USA Pavilion. While each team member will have a defined role and primary responsibilities, all staff may be required to support additional operational functions as needed to ensure the successful delivery of the Pavilion experience. This may include assistance across programming, VIP visits and protocol, cultural performances, food and beverage operations, hospitality, venue management, guest services, staffing coordination, special events, and other operational activities. Due to the live-event nature of the project, support may occasionally be required with limited notice, and all team members are expected to contribute proactively, professionally, and collaboratively to the overall success of the Pavilion.

Working for Trivandi means the opportunity to work on the world's most iconic projects in a supportive, people-first environment with colleagues who are passionate, collaborative and love what they do. Our culture is grounded in trust and fulfilment, with a shared passion for achieving excellence, whilst having fun. We're dedicated to ensuring that every team member's voice is heard and valued, enabling Trivandi to be shaped and grown by the people within it.

Responsibilities

• Visitor Experience Support: Deliver exceptional service by assisting with visitor inquiries, guiding tours, and supporting interactive exhibits and programming.
• Wayfinding & Guidance: Welcome and provide directions to visitors, guide them through exhibits, and manage queues and crowds at the USA Pavilion.
• Cultural Engagement: Foster meaningful interactions with international visitors, encouraging cultural exchange and positive visitor experiences.
• Compliance and Protocol: Ensure adherence to Expo regulations, pavilion policies, and cultural protocols while interacting with visitors and stakeholders.
• Cultural Sensitivity: Ensure all interactions, events, and communications respect cultural sensitivities and reflect positively on the USA Pavilion.
• Emergency Readiness: Understand and be able to execute emergency procedures, ensuring preparedness to assist visitors in crisis situations or unexpected events.

Qualifications

• Legal Right to Work in The United States of America.
• English Speaking (C1 or Native).
• Fluency in additional languages is a plus.
• Excellent interpersonal and relationship-building skills with the ability motivate and collaborate with people from varied backgrounds and experiences while maintaining a calm, positive and professional approach.
• Strong written and verbal communication skills, with emotional intelligence and cultural awareness across different audiences and environments.
• Flexible, adaptable, and open to feedback in a fast-paced and evolving project environment.
• Resourceful, proactive, and solution-oriented, with the ability to manage shifting priorities effectively.
• Demonstrates professionalism, integrity, honesty, and respect at all times.

Preferred Qualifications

• Previous Expo or Exhibition/Experiential, Retail, Hospitality, Sport or Volunteering Experience
• Serbian Speaking (Not Required but viewed favorably)

Schedule

Start Date: 5 May 2027. End Date: 16 August 2027. The role will be based in Belgrade, Serbia during this period.