Patron service assistant

Driven by a clear mission to Ignite curiosity. Fuel imagination. Connect community., Laramie County Library System welcomes nearly 385,000 visitors each year across its Cheyenne library, two branch libraries, and a mobile library. Through innovative services, lifelong learning opportunities, and meaningful community connections, the Library plays a vital role in enriching the lives of people throughout Laramie County.

Love helping people and making a difference in your community? Join our team as a Circulation Assistant! You'll be the friendly face that welcomes patrons, helps them discover books and resources, supports library technology, and keeps our collections moving. Every day brings new opportunities to connect with people, solve problems, and create a positive library experience. If you're customer-focused, enjoy a fast-paced environment, and want meaningful work, we'd love to have you on our team.

About the role

Provide front-line customer service to patrons in person and by phone, assisting with library accounts, materials, questions, general needs and directions.

Responsibilities

• Perform circulation and materials handling functions including check-in and check-out, shelving, processing daily notifications to the public, and maintaining collections.
• Assist patrons with library technology and equipment, including public computers, self-check kiosks, copiers, and meeting room audiovisual equipment.
• Support access to collections through readers' advisory, basic reference assistance, pulling materials for branches, and maintaining first-floor readiness.
• Protect patron confidentiality, and complete other duties as assigned.

Requirements

• High school diploma plus six months relevant experience, or
• An equivalent combination of education and experience.

Benefits

• Health, dental, vision, life, and voluntary insurance options
• Paid Time Off (PTO), paid sick leave, and paid holidays
• Paid personal day
• Paid parental, grandparent, and bereavement leave
• Wyoming Retirement System pension
• Professional development and tuition reimbursement
• 10% weekend pay differential (eligible positions)
• Pre-tax benefit options

Schedule

Work schedules are predominantly office hours but will also include evenings and weekends. Employees must be available to work anytime the library is open.

Physical Effort and Working Environment

This position requires moving moderately heavy materials such as carts, boxes, files, and library materials, and standing or walking for extended periods.