Patients Access Specialist, Full Time - Late Morning

About the role

The Patient Access Specialist I at Summit Pacific Medical Center is responsible for providing excellent quality and compassionate customer service. The role ensures patients are accurately scheduled and registered for their clinic and hospital services, and supports them throughout their entire patient care experience including financial liability.

Responsibilities

• Schedule and register patients into applicable software system(s) while ensuring the integrity and accuracy of data collected, including patient identification, insurance and benefit verification.
• Verify acquisition of referrals and pre-authorizations for applicable services.
• Conducts registration interview with patient prior to initial visit.
• Perform point of service collections for patient financial responsibility, not limited to but including, co-payments, co-insurances and statement balances.
• Generating payment receipts, opening and closing of daily cash drawer.
• Operate multi-line telephone system to receive, route and respond to incoming phone calls in a timely, professional manner. Relays necessary information to relevant staff members.
• Respond to patient inquiries and requests and completes timely and accurate patient intake while ensuring the patient’s comfort, dignity, safety, and confidentiality at all times.
• Complete daily workque assignments and perform general administrative tasks.
• Accurately process incoming, outgoing, and inter-office mail.
• Research and analyze alternatives for improving workflows.

Qualifications

• High School Diploma or equivalent required, Associates Degree preferred.
• Healthcare experience preferred.
• Knowledge of medical terminology preferred.
• Knowledge of healthcare revenue cycle preferred.

Skills

• Strong computer and technology skills.
• Proficient in the use of current technology, including Microsoft Office products, computers, email, copy machines, scanners, multi-line telephones, credit card machines and fax machines.
• Strong problem-solving and organization skills; ability to effectively prioritize work.
• Ability to remain calm, professional, and on-task during emergencies, high-volume or stressful times.
• Ability to be flexible and adapt to changing workloads, locations, and/or task assignments.
• Professional and effective written and verbal communication skills.
• Ability to identify and employ communication strategies appropriate to the audience and demonstrate sensitivity to others emotional, social and mental health needs.
• Proven ability to handle confidential information with discretion.
• Ability to develop and maintain accurate documentation and records.
• Basic mathematics skills and knowledge of healthcare revenue functions.
• Ability to maintain a clean, organized, and professional work environment.
• Ability to work in a team environment and to engage with others in a collaborative and constructive manner.

Benefits

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security! We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site

Pay

Pay Range (depending On Experience): $21.95 - $30.63

Schedule

Fte 1 Work Shift SVC Contract 8 hour shifts in a 40 hour work week

Working Location

Elma, Washington

Additional Information

Summit Pacific is a vibrant and expanding nonprofit public hospital district serving east Grays Harbor County, Washington. Founded in 1982, Summit Pacific now operates three locations comprised of a critical access hospital, primary care clinics, an urgent care clinic and range of ancillary and specialty services.

Nearby colleges – Grays Harbor College is a community college located in Aberdeen with other community colleges located in surrounding areas, as well as some state colleges and universities in other areas of WA state.

Summit Pacific Medical Center is an equal opportunity provider and employer that is committed to a policy of non-discrimination on the basis of race, sex, age, religion, color, national origin, ancestry, disability, marital status, arrest and court record, sexual orientation, and status as a covered veteran.

This policy covers admission and access to, and participation in, treatment and employment in the hospital’s programs, activities, services, and employment. This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA).