Patient Access Specialist - Full time, daytime

Position Summary

The Patient Access Specialist position focuses on patient pre-authorizations, Epic registration, and calculating radiology imaging estimates using an automated pricing tool (Waystar).

Essential Duties And Responsibilities

• Register patients in Epic, ensuring all demographic and insurance information is accurate and up to date.
• Verify insurance coverage, benefits, and obtain pre-authorizations and referrals as required by payers.
• Utilize Waystar or equivalent pricing tools to provide patients with out-of-pocket estimates and explain their financial responsibility.
• Monitor and follow up on pending authorizations and scheduling holds.
• Communicate effectively with physicians, outpatient clinic staff, technologists, and billing departments to ensure smooth workflow and accurate scheduling.
• Document all communication and authorization details in the patient record according to HIPAA and compliance guidelines.
• Respond to incoming scheduling requests via phone, fax, email, or electronic orders in a timely and professional manner.
• Maintain up-to-date scheduling logs, spreadsheets, and tracking systems for internal reporting and auditing purposes.
• Identify patients with outstanding balances or bad debt and follow appropriate financial clearance protocols before scheduling.
• Assist in resolving scheduling conflicts and rescheduling appointments as needed due to equipment downtime, staffing, or clinical priority changes.
• Participate in peer training for new hires.

Qualifications

• Experience with healthcare insurance including pre-authorizations, patient registration, eligibility verification, patient pricing estimates.
• Experience with Epic a plus.
• Experience with a healthcare pricing system a plus (Waystar, Availity, Optum/Change Healthcare, Trizetto).
• Experience with MS Office including Excel.
• Strong verbal and written communication skills.
• High school diploma and/or equivalent education/experience.
• Knowledge of basic medical coding and third-party operating procedures and practices.
• Strong internal and external customer service skills.
• Ability to multitask and work independently without direct supervision.
• Ability to demonstrate strength in problem solving.

Benefits

• Competitive base salary.
• Comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

About the Role

Charlotte Radiology is a trusted partner and industry leader in providing expert clinical imaging services and exceptional patient care. Serving NC/SC area healthcare providers and patients through advanced imaging technology, 40+ convenient locations, and 500+ team members – 90% of whom directly touch patient care.

Requirements

• Knowledge of basic medical coding and third-party operating procedures and practices.
• Ability to handle confidential information.

Skills

• Strong verbal and written communication skills.
• Strong internal and external customer service skills.
• Ability to multitask and work independently without direct supervision.
• Ability to demonstrate strength in problem solving.

Benefits

• Comprehensive health and welfare benefits including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Telehealth, Disability, Employee Assistance Program, and 401k Retirement Savings.

Pay

Charlotte Radiology offers competitive base salary.

Schedule

Shift: Monday to Friday 8:00 am – 5:00 pm