Patient/Visitor Liaison - PRN

About the role

Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.

Responsibilities

• Receive guest suggestions and complaints and escalate through proper channels.
• Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.
• Identify and report issues of safety and maintenance.
• Aid in improving patient satisfaction while keeping volunteer office management informed of potential problems.
• Anticipate family's needs and resolve issues before they become major source of concern.

Requirements

• Licensure / Certification / Registration: BLS Provider. American Heart Association or American Red Cross accepted, preferred.
• Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Qualifications

• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Skills

• Excellent communication skills.
• Ability to handle sensitive and confidential information.
• Strong problem-solving and customer service skills.

Benefits

Benefits for eligible positions only include: generous paid time off, paid parental leave, Associate Assistance Program, Tuition Reimbursement Program, and more.

Pay

Details on pay are not specified in the job posting.

Schedule

PRN - 8am-5pm, 9am-6pm, 12pm-9pm rotating hours; occasional weekends.