PATIENT TRANSPORTER LEAD(FULL TIME)

Address: Henry Ford Providence Novi - 47601 Grand River Ave. Novi, MI 48374

Schedule: Full time; every other weekend and holiday required.

About the role

As part of Compass Healthcare, we care deeply for people, build belonging, and serve with detail, quality, and excellence to set the stage for healing. We’re TouchPoint Support Services, and our mission is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. From meals to facilities to patient support, our work creates moments that matter.

This role is responsible for the safe, timely and accurate transport of patients, medical equipment and patient-related items to their destinations.

Responsibilities

• Directs daily work of other patient transporters and reports inadequate performance to Supervisor.
• Trains new and existing employees; updates personnel files.
• Follows up on complaints and reports them to the Supervisor.
• Evaluates work requirements and assignments; ensures efficient use of employees and distribution of work load.
• Demonstrates competency in transporting all specific age-groups.
• Ensures the safe, timely and accurate transport of patients to their destination; brings the proper requested equipment.
• Communicates effectively with nursing personnel, clinicians, technicians, or reception and dispatch.
• Ensures patient comfort by being attentive; offers blankets, checks modesty and only engages in appropriate conversation involving patients.
• Never transports patients in severe pain. Immediately alerts nursing staff to any signs of patient distress or equipment malfunction.
• Maintains equipment and reports equipment needing repairs.
• Complies with regulator agency standards, including federal, state and JCAHO.
• Adheres to facility confidentiality and patients’ rights policy as outlined in the facility's HIPAA policies and procedures.
• Performs other duties as assigned.

Requirements

• Experience is required.

Pay

$16.50 per hour to $18.00 per hour.

Benefits

Both full-time and part-time positions offer the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer:

• Medical
• Dental
• Vision
• Life Insurance/AD&D
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.