Patient Transport Coordinator

About the role

Allegiance Mobile Health Patient Transport Coordinators are responsible for coordinating and managing patient transportation services and related equipment through the utilization of hospital-based software systems. Ensures the timely, safe, and efficient transport of patients while upholding the highest standards of patient, customer, and staff satisfaction. Proactively develops and oversees transport schedules and dispatch assignments to align with operational priorities and optimize workforce productivity.

Responsibilities

• Attends daily meetings with facility staff to understand transportation demands for day-to-day operations.
• Walks to each floor to obtain required patient paperwork for insurance.
• Proactively plans work schedules and assigns tasks to patient transporters and equipment partners.
• Prepares daily reports for both transport and bed cleaning management.
• Interacts effectively with peers and customers and assumes responsibility for professional development of self and others.
• Maintains relationships between agencies/departments for effective transport coordination.
• Assists in the development and implementation of processes and policies and collects and tracks data on volumes.
• Assists in training other staff members performing this role and others involved in the process.
• Develops, implements, and maintains effective and professional office practices and procedures.
• Uses computer-assisted dispatching software, computer-based radios, and other programs to coordinate patient transports.
• Adjusts staffing numbers based on department needs.
• Performs other duties as assigned.

Knowledge & Skills

• Ability to work independently and remotely by managing priorities efficiently and delivering results.
• Ability to work in a fast-paced environment juggling multiple priorities and projects.
• Ability to interpret data from software reports.
• Knowledge of prior authorization process.
• Knowledge of medical terminology.

Physical Requirements

• Ability to communicate clearly via phone, online, and text as regularly required to talk and hear.
• Ability to walk and climb stairs frequently.
• Ability to operate standard office software and equipment such as computer, phone, copier/printer, online fax, and Microsoft Office.

Minimum Qualifications

• High school graduate or GED.
• Must be able to hear, comprehend, and follow directions, and must be able to speak, read, and write in the English language.
• Must be able to move and navigate throughout the hospital floors as needed.
• Must be able to accurately record information provided by software and write legibly.
• Two years of customer service experience.
• One year of previous dispatch or transport coordination experience.