Patient Transition Coordinator - Full Time

Essential Responsibilities

• Referral processing responsible for securing services for post-acute care, identified by the clinical care team, (MD office/post-acute facilities/hospitals) via established workflows.
• Partner with the clinical team to identify and obtain necessary supportive clinical documentation for compliance, regulatory or insurance/billing.
• Equipment delivery – Follows established workflows to assure delivery via internal hospital or external partners.
• Enters prompt, detailed and complete notes. (40%)
• Referral acceptance/confirmation Escalates issues/barriers to clinical partners when alternative planning is necessary when post-acute services cannot be secured due to staffing capacity, geographical location, insurance, and clinical complexity. Enters prompt, detailed and complete notes. (40%)
• Freedom of Choice Engages patient and/or family/support person to obtain choice for post-acute care as indicated by policy and documents according to established workflow.
• Build and maintain relationships with post-acute and Hospital/network partners for the benefit of patients, families, and the health care team.
• Responds to consumer inquiries regarding post-acute services.
• Miscellaneous duties and rotational work on-site at network hospitals, e.g., participation in interdisciplinary process improvement efforts, huddles, and special projects associated with assuring effective care transitions. (5%)
• Other duties as assigned or requested.

Qualifications

• Minimum High school diploma/GEDClinical or medical backgroundData entry
• 1 year experience with Electronic Medical Records (EMR)
• PREFERRED: Associate’s Degree
• 1-3 years’ experience in the medical profession
• 1 year of Customer Service