Patient Team Assistant

About the role

The Patient Team Assistant supports the business operations function at Luminary Hospice, including administrative support, coordination of medical staff activities, and acting as a liaison between clinical staff and business operations team.

Job Responsibilities & Duties

• Provides assistance to the Executive Director/Administrator, Director of Clinical Services and Director of Operations, preserving the confidential nature of items of which he/she has knowledge.
• Maintains the files, supplies, and general office condition in an orderly manner.
• Affords assistance in ordering patient durable medical equipment, sending faxes, and email correspondence.
• Assists in ordering and maintaining appropriate inventory of medical supplies for the field staff.
• Assists the Clinical Director in maintaining schedules for field staff and notifying personnel and facilities of changes in assignments.
• Maintains open charts by filing all clinical documentation in a timely manner.
• Prepares for team meetings by having appropriate patient charts ready for the meeting, preparing the Plan of Care Updates, and sending IDG meeting notes to each attending physician.
• Answers telephone inquiries and channels them appropriately.
• Sends, tracks, and maintains the physician orders (doc tracking) in the EMR in a timely fashion to ensure proper flow of billing.
• Maintains the patient census list, IDG meeting templates, morning call minutes, etc.
• Performs other duties as assigned.

Job Requirements & Qualifications

• Minimum of two (2) years’ experience preferably in hospice or health care, or graduation from a one (1) or two (2) year business college preferred.
• Is at least 18 years of age.
• Proficient in MS Office applications and able to learn department and job-specific software systems.
• Demonstrates organizational skills.
• Demonstrates effective verbal and written communication skills.
• Demonstrates analytical skills when problem-solving.
• Demonstrates high attention to detail and a high degree of accuracy.